Bell Building Projects (BBP) has been a leader in the construction industry for 40 years, delivering high-performance projects with excellence and integrity. With a strong reputation and a secure pipeline of work through Q3 2027, including over £300m in tendered projects in 2024, we offer an exciting opportunity to join our team at a pivotal moment of growth.

THE ROLE

We are seeking a Residents Liaison Officer to join our team. The position will be permanent, based on site in Portland. Whilst the core activities will be during normal working hours, there may be a requirement for out-of-hours liaison and communication, as is required. Reporting directly to our Contracts Manager, your role will be pivotal to the successful interaction with building residents and the overall successful project delivery for our works on site.

KEY RESPONSIBILITIES

• Preparation and circulation of regular rollout programmes, the scope of works, and activity schedules to residents to keep them appraised of our works and timeline and most notably when the precise location of our works directly impact upon their respective flat location.
• Liaising with the building residents and the property manager throughout the duration of our works on site.
• First point of contact for building residents for any information required requests, feedback and/or complaints. Those contacts are anticipated as being both verbal and written and will require formal logging, information gathering and ultimately proper resolution.
• Arrangement of intermittent public events, such as resident’s coffee morning, and similar such like ‘meet and greets’ together with resident’s meetings, either pre-arranged or ad-hoc.
• Log all complaints, feedback and interaction within a recognised system together with any associated resolutions, record information, rollouts, etc
• Preparation of a monthly report on the resident’s interaction which will be incorporated within our overall monthly progress report to the Client.
• Preparation of minutes of meetings with subsequent issue to affected parties and the saving of same within the project server.
• Monitor and resolve resident’s complaints.
• Work closely with our Site Project Manager to ensure a proper communication bridge.