Auburn Group of Companies has enjoyed success in the real estate industry for over 60 years. Our multifaceted company is known throughout southwestern Ontario for Auburn Developments a successful real estate development company, Auburn Homes for one and two-story condos, TerraCorp Management for residential and commercial property management, and Stonerise Construction for developing and building high-rises.
As we continue to find success in building and managing quality apartment homes, creating lasting relationships with our residents and community partners, we continue to build our talented and committed team. Together, we work hard, we laugh, and we celebrate our successes. We are currently looking to fill the position of a live-in Resident Manager at the Barrel Yards rental community in Uptown Waterloo.

JOB DESCRIPTION:

We are seeking a live-in Resident Manager who is energetic, hard-working and detail- oriented to help manage one of Waterloo’s most sought-after luxury apartment buildings. The Resident Manager is responsible for supporting the Property Manager in the property administration, light maintenance and providing excellent customer service to residents in a team environment.

QUALIFICATIONS:

• Previous experience as a Resident Manager is an asset
• Excellent communication and customer service skills
• Self-motivated with the ability to take initiative and work independently
• Proven maintenance and cleaning skills
• Intermediate computer skills
• Ability to prioritize
• Superior organizational and time management skills
• Friendly and positive attitude with a professional demeanor

Customer Service Focus

• Maintain strong relationships with the residents with a focus on resident retention
• Address tenant concerns and issues that may arise
• Properly document all situations and solutions
• Communicate with Property Manager, maintenance, and vendors
• Serve all legal documentation when necessary
• Perform light administrative duties and keep accurate records

Building Cleanliness and Maintenance

• Ensure cleanliness of common areas, corridors, and amenity spaces
• General grounds maintenance
• Monitor and clean garbage area
• Perform seasonal duties as required
• Facilitate work orders and perform minor maintenance
• Supervise trades people
• Assist with move-ins/move-outs