Resident Monitor Hiring Blitz - October 15th from 10am - 1pm at Community of Hope

, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

18.5

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Punctuality, Reliability, Computer Software, Good Judgment, Detail-Oriented, Residential Environment Experience, Homeless Population Experience, Flexible Schedule, Security Monitoring, Incident Reporting, Visitor Management, Community Support, Trauma-Informed Care, Crisis Management

Industry

Non-profit Organization Management

Description

Description Resident Monitor Hiring Blitz - May 29th from 10am - 2pm *Please note we are not accepting walk-in to this event. All candidates that apply who meet the minimum requirements will be contacted by a Community of Hope Recruiter to schedule arrival times. Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you! Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable. Our Approach and Values: We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives. We embrace diversity, welcome all voices, and treat everyone with respect and compassion. We lead and advocate for changes to make systems more equitable. We strive for excellence and value integrity in all that we do. Position Summary: The Resident Monitor reports directly to the Resident Monitor Manager, the Lead Resident Monitor Shift Supervisor, Operations Manager the Associate Program Director, or the Director, Housing Programs within their respective program as assigned. This position has a variety of available shifts available include days, evenings, overnights and weekends. We are hiring for two of our Temporary Housing Sites. Salary – The salary range for this position is $18.50 and the offer amount is determined by the candidate's education, qualifications, and experience. Indeed provides its own estimated salary calculator and is not affiliated with COH’s range. Highlighted Duties and Responsibilities: Arrives on time so that relevant information can be exchanged with the staff member previously on duty so that they can be promptly released from duty. At least hourly, monitors community areas within building including lobby, phone room and area outside the building to prevent loitering, and makes rounds throughout the building. Monitors security cameras for activity in and around the building; addresses issues as needed. Answers phone in a respectful and pleasant manner, transfers calls, and provides information as needed while maintaining resident confidentiality according to COH and HSRA policy. Ensures that visitors, volunteers, outside agency representatives and residents are signed in and out when arriving and leaving, and documents in shift log when staff arrive and leave, while working in all roles (RM, Shift Supervisor, Front Desk, etc. Checks for photo ID of all visitors. Provides traffic control to limit crowing in the lobby. Completes curfew check each night by knocking on unit doors and documenting who is in the unit. If children are not present, Resident Monitors will inquire as to their whereabouts and document that information. (Triumph only) Emails and or calls Program Director and/or Case Manager as appropriate regarding outside agency visits (Police, CFSA, Social Services, probation and parole, case workers, etc.). Fills out incident reports to document unusual and difficult incidents involving resident or facility issues, fire, rescue, and other emergencies as soon as the incident has been controlled and emails incident report to Program Director or On-Call Supervisor immediately. Possesses and maintains a working knowledge of the building’s security system and provides the required support services for continued, optimal operation that ensures the safety of facility residents, staff, and residents of the surrounding community. Requirements Minimum Qualifications: High school diploma or GED Required; Good verbal and written communication skills; Punctuality and reliability required; Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail; Ability to act responsibly, professionally, and use good judgment under pressure required; Ability to write shift and incident reports in detail required; Experience working in a residential environment preferred; Experience working with the homeless population preferred; Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs. Ability to work a flexible schedule as designated by their supervisor, including evenings and weekends and at various Community of Sites required. In relation to remote work versus on-site expectations, this position is classified as the following: On-site: A majority or all of the position is required to work on-site. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire. At COH, we prioritize the following well-being and work-life balance-centered benefits: (Full-Time Employees) Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance. 8-hour workdays, which include a paid lunch 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service, 25 after 10 years of service, and 30 after 15 years of service), and 12 days of paid sick leave on an annual basis Annual performance-based raises, up to 5% of your annual pay National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year Ongoing internal leadership training for supervisors Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield Life insurance, short-term disability, and long-term disability insurance 403(b) Retirement Plan Flexible Spending Accounts for medical and dependent care reimbursable expenses And much more! At COH, we prioritize the following well-being and work-life balance-centered benefits: (Part-Time Employees) Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance 8-hour workdays, which include a paid lunch 11.5 paid company holidays, 1 personal floating holiday, paid vacation and sick leave based on the average number of hours per week and work schedule Vacation and sick leave accrual based on bi-weekly work schedule Annual performance-based raises, up to 5% of your annual pay Loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year Ongoing internal leadership training for supervisors Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training Life insurance, short-term disability, and long-term disability insurance 403(b) Retirement Plan And much more! About Us: Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households—1,384 families and 220 individuals—experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful. We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff. To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.

Responsibilities

The Resident Monitor is responsible for monitoring community areas, ensuring safety and security, and providing support to residents. They will document incidents and maintain communication with staff and outside agencies as needed.