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Resident Relations Coordinator - Barking, IG11 at Encore

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

27000.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Social Skills, Proactive, Attention To Detail, Task Management, Health And Safety, Contractor Management, Data Entry, Problem Solving

Industry

Real Estate

Description

Join our team as a Resident Services Coordinator in Barking. We’re looking for a friendly, proactive Resident Services Coordinator to be the first point of contact for our residents. You’ll help create a welcoming community environment, assist with day-to-day needs, and ensure the smooth running of a prestigious residential development. This is a fantastic opportunity to deliver exceptional customer service while maintaining high standards across the building. Location: Barking, IG11 Annual Salary: £27,000 Hours/Working Pattern: Tuesday, Wednesday, Thursday, Friday & Saturday, 10am-6pm (Sunday & Monday Off) What You’ll Do Greet residents and visitors warmly, ensuring they feel welcome. Support residents with queries, maintenance issues, and emergencies. Assist with move-ins and move-outs, parcel handling, and key management. Promote community engagement and encourage use of communal spaces. Carry out building checks, report faults, and support health & safety compliance. Keep records updated and maintain accurate data in our systems. Work closely with the wider team to deliver a 5-star service. What You’ll Bring Previous experience in customer service, ideally in residential, hospitality, or commercial settings. Strong communication and social skills with a positive, “can-do” attitude. Ability to follow routines, complete documentation, and manage tasks efficiently. Knowledge of health & safety and contractor management is desirable. Perks of Joining Us: 20 Days + Bank Holidays + Birthday Cycle to Work Scheme MediCash SmartHealth – Online health services for you and your immediate family. Eye Care Vouchers to support your well-being. Perkbox Rewards to enjoy exclusive offers. Company Social Events Pension Plan

Responsibilities

The coordinator will serve as the primary contact for residents, addressing their day-to-day needs, queries, and emergencies while ensuring the smooth operation of the residential development. Key duties include greeting visitors, managing move-ins/outs, handling parcels, conducting building checks, and supporting health and safety compliance.