Resident Relations Specialist at AIR Communities

Bethesda, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

70000.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Sales, Team Player, Adaptability, Communication, Time Management, Conflict Resolution, Attention to Detail, Organizational Skills, Flexibility, Resident Retention, Service Coordination, Lease Management, Online Payment Assistance, Event Planning

Industry

Real Estate

Description

Company Description Who We Are AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents. Job Description We are hiring Resident Relations Specialists to work onsite at our property in the Bethesda, MD area. Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Relations Specialist will focus on resident retention and experience; managing the entire resident renewal process to maximize the number of renewals at your community. If you are an ambitious, problem-solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals, we want you on our team! Where You Will Work You will work at The Flats 8300, our 450+-unit community in the heart of Bethesda, MD, just a few miles from downtown DC. Check it out here: www.flats8300.com What We Offer AIR offers attractive compensation packages that reward performance including: Base Pay + competitive commissions with a total earning potential of $60,000- 70,000 + a year. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job. 25% Rent Discount at any AIR community. Option to live onsite with zero commute or at a nearby AIR community. Possible Extended Time Off (depending on business need) to enjoy a Winter Break after peak season has ended. You will keep all your benefits (including your 25% rent discount) during this unpaid break while you refresh and recharge during the holiday season! During your time off the opportunities are endless; take vacations, follow passions, spend time with loved ones, volunteer, or take a seasonal holiday job. Then, come the start of peak season, be ready to return and do it all again! What You Will Do Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns. Support residents during the move-out process, which may include notice to vacate and resident transfers. Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet. Monitors resident retention. Assist residents with any need Help residents pay their rent online Complete move-in and move-out inspections Register cars to park on-site Register pets for existing residents Assist with parcel pending (package deliveries) Enter in service requests for residents Answer questions regarding service requests Assisting with Notice to Vacates and gather information for move-outs Send communication to residents Coordinate and plan resident functions Responds to and manages resident complaints and/or service issues Contact residents about policy violations Qualifications Who You Are Goal-Driven and Delight in going above and beyond to provide a great customer service experience Adaptable to Fast Pace and Shifting Priorities Nimble problem-solver Collaborative Team Player What You Have Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals. 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.). Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner. Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season). Reliable transportation. Proficient in reading, writing, and speaking English. Additional Information Benefits 401(k) plan with up to 6% employer match contribution. Paid time off including vacation, sick time, and 14 holidays. Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company. 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply). Paid parental leave of up to 16 weeks. Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses. 15 hours of paid time annually for community service. Commuter benefits and pet insurance. Consumer discounts on various products and services. Opportunities for ongoing professional development, leadership training, and career growth. Application Deadline: The initial deadline for applications is 1/25/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check. AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Department: Leasing Employee Type: Regular

Responsibilities

The Resident Relations Specialist will manage resident complaints and service issues, support residents during the move-out process, and oversee the lease renewal process. They will also assist residents with various needs and coordinate resident functions.