Resident Representative at YMP Real Estate Management

Louisville, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leasing, Customer Service, Property Management, Sales, Microsoft Excel, Microsoft Word, Fair Housing Laws, Communication Skills, Market Surveying, Tenant Relations, Administrative Support, Mathematical Calculation

Industry

Real Estate

Description

Description The Resident Representative is responsible for welcoming and engage prospect, residents and guests in person in the office and by phone, prepare and process application packages, preparing leasing packages, send out notices, show units, interact with potential and existing tenants, walk and inspect property, customer service, identify marketing and selling opportunities, process renewals, process recertification, provide excellent customer service, lease units. Responsibilities: Maintains a detailed knowledge of the apartment community, amenities and community Provides a daily inspection of show apartments and model appearance. Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move-in. Consistently documents prospect phone and email contacts; accurately completes the market survey. Maintains an acceptable closing ratio. Collects and secures rental payments. Produces reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets. Assist in marketing; Monitors the accuracy of advertisements and takes appropriate action to correct; accurately and consistently documents traffic marketing sources; Assist in leasing events and promotions; Assists in outreach community marketing weekly. Posts to advertising sources daily as directed. Maintains organized community office files. Maintains working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management. Assists in inspections of vacant apartments and takes appropriate action to prepare them for move in. Promotes resident retention by assisting with the renewal program. Reports any observed maintenance problem. Must adhere to and comply with company safety policies and rules and utilize safety appliances, as required. Must always be courteous and helpful to residents, prospective residents and co-workers. Must be available for overtime, weekend, holiday and evening work. Performs other duties as assigned. Requirements High School education or equivalent. Ability to read, write and comprehend the English language. Bilingual English/French preferred. Strong Microsoft Office skills, especially in Excel and Word. Previous apartment leasing or sales experience. Mathematical skills in order to calculate pro-rations. Possesses excellent telephone and communication skills.

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Responsibilities

The Resident Representative manages the leasing process by touring prospects, processing applications, and maintaining high occupancy rates. They are also responsible for resident retention, property inspections, and general office administration.