Resident Services Administrator at Akam Associates Inc

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Management, Communication Skills, Organizational Skills, Customer Service, Social Media Management, Event Planning, Quality Assurance, Team Training, Multitasking, Microsoft Office Suite

Industry

Real Estate

Description

About the Company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality. What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, 11 paid holidays per year, educational reimbursement, transportation discount purchase programs, service, and performance awards – in addition various social and recreational activities. Position Overview: We are seeking a Resident Services Administrator to join our team and manage our "Front of the House" operations. The successful candidate will be responsible for ensuring the highest services levels and include responsibilities coordinating residential move-ins and move-outs, liaising with and facilitating unit alteration projects, drafting community newsletters and updates, managing the condo's social media, organizing resident programming and events, implementing hospitality best practices, and training front staff. The ideal candidate will have a background in hospitality, be a people person, well-spoken, outgoing, and cordial. This position reports to the General Manager. Responsibilities include, but not limited to: * Coordinate resident move-ins and move-outs and resident orientations * Oversee Quality Assurance on resident requests * Liaise with unit alteration projects * Draft community newsletters and updates * Manage the condo's social media accounts * Organize resident programming and events * Implement hospitality best practices * Train doormen on hospitality best practices * Oversee the receiving and package room Qualifications: * Bachelor's degree in Hospitality Management or related field * At least 2 years of experience in hospitality management * Excellent communication skills (both written and verbal) * Ability to work in a fast-paced environment * Strong organizational skills * Ability to work well with others * Ability to manage multiple tasks simultaneously * Proficient in Microsoft Office Suite Schedule: The Resident Services Administrator will have a typical work schedule of Tuesday through Saturday, with some shifts falling on mid-shifts and some on 2nd shifts. The schedule may vary from time to time, depending on projects and resident events, but we will make sure to factor in regular weekends off. As a member of our team, you can expect a flexible and dynamic work schedule that accommodates your personal and professional needs. Benefits: * 401(k) Retirement Plan Matching * Health Insurance * Dental insurance * Vision Insurance * Ancillary Benefits * Health Savings Account * Flexible Spending Account * Life Insurance * Paid Time Off * Company Events * Employee Assistance Program * Employee Referral Program * Employee Engagement Committee AKAM Living Services, Inc., is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.

Responsibilities

The Resident Services Administrator will manage 'Front of the House' operations, ensuring high service levels and coordinating resident move-ins and move-outs. Additional responsibilities include managing social media, organizing events, and implementing hospitality best practices.