Resident Services Assistant, Sedona Suites HCMC at Keppel Capital International

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Check-in/Check-out Procedures, Telephone Etiquette, Problem Solving, Attention To Details, Patience, Communication Skills, Organization, Professionalism, Teamwork, Cash Handling, Safety Procedures, Hospitality Management

Industry

Financial Services

Description

JOB DESCRIPTION Meets and greets arriving guests, engage each guest as a unique individual and listen attentively to their requests Perform accurate check ins and check outs of guests daily Answer the telephone in a timely and professional manner Reviews the arrival list daily and assists in preparing and distributing welcome amenities Escort VIPs to their rooms and check them in before their arrival Attends promptly to customers' inquiries and assists them with their needs Listen to guest’s complaints or concerns and resolve their issue in a timely manner When it comes to complaints, provide solutions to their issues or concerns Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention Acknowledge all the facilities of the hotel and knows the surrounding areas when asked for directions Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of shift Promote a safe working environment Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards Comply with the Hotel Policies, Procedures and Code of Ethics Performs any additional tasks which are assigned by management. JOB REQUIREMENTS Education: Graduate in Hospitality Management or Equivalent Language: English / Vietnamese, written, spoken and reading proficiency in the English language Computer: Microsoft office Experience: Minimum two years of hotel in the position Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests Have good listening skills Have good problem solving skills with attention to details, patience to stay polite, even in stressful situations Should be able to demonstrate effective communication skills and should be extremely well organized and behave in a professional manner Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guest Be willing to take on additional responsibilities whenever there is a need, and should be able to build professional and healthy relationship with the internal members as well as customers. #LI-HP1 BUSINESS SEGMENT Real Estate PLATFORM Operating Division Keppel is a global asset manager and operator headquartered in Singapore. With operations in more than 20 countries worldwide, we provide innovative solutions that address some of the world's most pressing needs across the energy transition, rapid urbanisation, and increasing digitalisation. With sustainability at the core of our strategy, Keppel harnesses the strengths and expertise of our business units to develop, operate and maintain real assets, which provide diverse solutions that are good for the planet, for people and for the Company. Keppel actively seeks out bright and dynamic individuals to join our talent pool. We offer our employees opportunities to grow and shape their careers, across the geographies in which we operate. Be part of our Keppel family today. Find out how Keppel is committed to shaping a brighter, better tomorrow, and building a sustainable future for all.

Responsibilities

The role involves meeting and greeting guests, performing accurate check-ins and check-outs, professionally handling telephone inquiries, and resolving customer complaints promptly. Responsibilities also include preparing welcome amenities, logging daily activities, managing a cash float, and ensuring adherence to hotel policies and safety procedures.