Resident Services Assistant

at  urbanbubble

We’re searching for an incredible Resident Services Assistant!
The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting with events and any queries from residents throughout their tenancy with urbanbubble.
This role will work 5 days over 7 on a rota basis.

WHAT ARE WE LOOKING FOR?

• Previous lettings / property experience
• Strong customer service experience and dealing with difficult situations in a fast paced environment
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (training on in house systems will be provided)
• ARLA qualification (desirable)
  We’re not your usual property company. We’re the North West’s leading property managing agent.
  At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.
  So, what do you say – interested?
  Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions

• Daily management of prospect/leads from internal management system via phone or email
• Inspections on apartments, creating a report identifying and reporting any maintenance issues
• All administration involved in arranging tenancies and renewals
• Arranging check out appointment with 3rd party Inventory clerk
• Move in Induction for new Residents
• Chasing arrears for the first half of the month
• Negotiate payment plans approved by landlord with Residents
• Update arrears report with any amendments and updates
• Serving section 8’s and Section 21 when applicable
• Support and cover Front of House intermittently to assist with tenants’ inquiries and ensure lunch breaks are covered consistently
• Assist with the organisation and planning of Residents’ events