We’re searching for an incredible Resident Services Assistant!
The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting with events and any queries from residents throughout their tenancy with urbanbubble.
This role will work 5 days over 7 on a rota basis.

WHAT ARE WE LOOKING FOR?

• Previous lettings / property experience
• Strong customer service experience and dealing with difficult situations in a fast paced environment
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (training on in house systems will be provided)
• ARLA qualification (desirable)
  We’re not your usual property company. We’re the North West’s leading property managing agent.
  At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.
  So, what do you say – interested?
  Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

• Daily management of prospect/leads from internal management system via phone or email
• All administration involved in arranging tenancies
• Arranging check ins - Preparing welcome gift packs & fobs
• Move in Induction for new Residents
• Chasing arrears for the first half of the month
• Update arrears report with any amendments and updates
• Support and cover Front of House intermittently to assist with tenants’ inquiries and ensure lunch breaks are covered consistently
• Assist with the organisation and planning of Residents’ events
• Working with the Finance team to ensure that move in monies and deposits have cleared in advance of the tenancy start date.