Resident Services Associate at PMP Management LLC

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Communication Skills, Attention to Detail, Professionalism, Hospitality, Security Protocols, Multitasking, Discretion, Emotional Intelligence, High-Rise Experience, Concierge Services, Package Handling, Lobby Management, Team Collaboration, Luxury Residential

Industry

Business Consulting and Services

Description

Description Become the Best Part of PMP Management! PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Resident Services Associate / Concierge, The Century, Los Angeles, CA. Who We Are Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members with a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half. To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below: Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement Who We’re Looking For PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. Position Description: This role involves consistent interaction with high-profile residents and guests, and includes Doorman responsibilities such as greeting, assisting, managing access, and maintaining a professional front-of-house presence. Responsibilities include greeting and assisting individuals entering the property, monitoring building access, coordinating deliveries, and helping maintain a secure and welcoming lobby environment. Duties & Responsibilities: Greet and assist residents, guests, and vendors with warmth, attentiveness, and professionalism Monitor building access and maintain a welcoming and secure lobby area Coordinate deliveries and manage package handling with discretion and care Maintain a polished, professional appearance and serve as the “face” of the building Respond promptly and professionally to inquiries or service needs Collaborate with management and staff to support a luxury-level resident experience Uphold security and entry protocols at all times Stand for extended periods while maintaining an approachable and service-minded presence Be available for evening, weekend, or holiday shifts, if needed, as part of a full-service residential team Required Qualifications: 1–3 years of front-of-house, hospitality, or luxury residential experience Strong interpersonal and communication skills High level of discretion, emotional intelligence, and professional judgment Ability to remain on your feet and engaged for long periods Professional appearance and demeanor Bilingual a plus Experience in high-rise, high-profile residential settings preferred Requirements Ideal Candidates Have: Experience in luxury residential, hotel, or high-end concierge environments A professional, polished demeanor and exceptional interpersonal skills Knowledge of upscale amenities, fine dining, shopping, and exclusive local attractions Ability to multitask in a fast-paced, high-expectation setting A hospitality-first mindset and commitment to personalized service

Responsibilities

The Resident Services Associate is responsible for greeting and assisting residents, guests, and vendors while maintaining a secure and welcoming lobby environment. This role includes monitoring building access, coordinating deliveries, and responding to inquiries promptly and professionally.