Resident Services Case Manager at Lutheran Social Services of Southern California

Jamestown, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

32.25

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Resident Advocacy, Psychosocial Assessment, Benefits Coordination, Conflict Resolution, Discharge Planning, Interpersonal Communication, Medicaid Applications, Community Resource Navigation, Documentation, Person-Centered Care, Crisis Intervention

Industry

Non-profit Organizations

Description

RESIDENT SERVICES CASE MANAGER Hultquist Place | Jamestown, NY Status: Full-Time Reports To: Director of Admissions & Case Management Pay Range: $24.00 - $32.25/hour (based on experience and qualifications) Make a Difference Every Day! Hultquist Place, a 96-bed Adult Home providing Assisted Living Program (ALP) and Licensed Home Care Services Agency (LHCSA) services, is seeking a compassionate, organized, and resident-focused Resident Services Case Manager. This newly created position serves as the primary non-clinical advocate and service coordinator for residents, helping individuals and families navigate services, benefits, community resources, admissions, transitions, and quality-of-life needs while promoting independence, dignity, and well-being. KEY RESPONSIBILITIES RESIDENT SUPPORT & ADVOCACY * Assist residents with adjusting to community living. * Educate residents and families about resident rights and available services. * Advocate for resident rights, dignity, and choice. * Support residents experiencing emotional, social, or psychosocial challenges. * Assist with concerns, grievances, and conflict resolution. * Provide support and communication for families as appropriate. CASE MANAGEMENT SERVICES * Complete psychosocial assessments upon admission and as required. * Maintain ongoing case management documentation and progress notes. * Monitor resident social, emotional, and behavioral well-being. * Identify service needs and coordinate appropriate interventions. * Participate in interdisciplinary meetings and care conferences. * Communicate resident concerns to nursing, admissions, administration, and other departments. BENEFITS & RESOURCE COORDINATION * Assist residents and families with Medicaid applications and recertifications, SSI, Medicare-related concerns, transportation resources, and other benefit programs. * Coordinate referrals to healthcare providers, behavioral health providers, and community agencies. * Help residents access available public and private resources. * Assist with appointment coordination and follow-up services. ADMISSIONS & TRANSITION SUPPORT * Support admission preparation and resident onboarding. * Obtain necessary documentation from families, referral sources, and providers. * Assist with move-in coordination and resident orientation. * Support residents and families during transitions into the community. * Participate in discharge planning and transitions to other levels of care when appropriate. RESIDENT & FAMILY ENGAGEMENT * Participate in Resident Council and Family Council activities. * Encourage resident participation in activities and community life. * Support quality-of-life initiatives and resident satisfaction efforts. DOCUMENTATION & COMPLIANCE * Maintain accurate and timely case management records. * Complete required assessments, reports, and follow-up documentation. * Support regulatory compliance, quality improvement activities, audits, and survey readiness. QUALIFICATIONS MINIMUM QUALIFICATIONS One of the following: * Associate Degree in Human Services, Psychology, Social Work, Sociology, Gerontology, Healthcare Administration, Rehabilitation Services, Occupational Therapy Assistant, Recreational Therapy, or a related field; OR * High School Diploma/GED with at least three years of experience in resident services, case management, social services, healthcare coordination, assisted living, adult care services, or related work supporting older adults. PREFERRED QUALIFICATIONS * Bachelor's Degree in Human Services, Social Work, Psychology, Gerontology, Healthcare Administration, or a related field. * Experience in Adult Homes, Assisted Living Programs (ALP), LHCSA, Skilled Nursing Facilities, Independent Living, Adult Day Services, or community-based healthcare settings. * Experience with resident advocacy, benefits coordination, discharge planning, and community resource navigation. KNOWLEDGE, SKILLS & ABILITIES * Excellent interpersonal and communication skills. * Knowledge of community resources and public benefit programs. * Strong organizational and documentation abilities. * Ability to maintain confidentiality and manage multiple priorities. * Strong problem-solving and conflict-resolution skills. * Commitment to person-centered care and resident advocacy. WHY JOIN LUTHERAN? At Lutheran, you'll have the opportunity to make a meaningful impact in the lives of older adults and their families while working alongside a team committed to compassion, respect, and service excellence. We value employees who are dedicated to helping residents thrive and maintaining the highest standards of care and support. Apply today and help strengthen lives and communities through compassionate service. Equal Opportunity Employer Lutheran Social Services is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not tolerate discrimination or harassment of any kind.

Responsibilities

Acts as the primary non-clinical advocate and service coordinator for residents, assisting with benefits, community resources, and admissions. Manages psychosocial assessments and coordinates with interdisciplinary teams to ensure resident well-being and regulatory compliance.