Resident Services Coordinator

at  Amica Senior Lifestyles

Victoria, BC, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate07 Jul, 2024Not Specified07 Apr, 2024N/ACommunication Skills,Leadership,Mobility,Yardi,Gerontology,Excel,Confidentiality,Disabilities,Computer Skills,Outlook,Sensitive IssuesNoNo
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Description:

Job Description :

QUALIFICATIONS

Education:

  • Diploma from a recognized college related to social services, healthcare or gerontology

License/Designation:

  • First Aid and CPR certified

EXPERIENCE:

  • Three (3) years’ experience working with dementia, including Alzheimer’s and other aging illnesses in a healthcare setting
  • Two (2) years organizational management experience

KNOWLEDGE:

  • Seniors’ care, aging, dementia and diversity
  • Healthcare issues and memory care services
  • Leadership best practices and principles
  • Legislative regulations and policies related to retirement care
  • Changes in mobility of seniors and mechanical lifting devices

COMPETENCIES, SKILLS & ABILITIES:

  • Ability to supervise staff, organize and schedule work functions and motivate a team of professional employees
  • Strong oral, verbal and interpersonal communication skills
  • Ability to develop and maintain effective working relationships with a wide variety of people
  • Excellent organizational skills and ability to multi-task
  • Ability to resolve contentious or sensitive issues or situations
  • Excellent computer skills with proficiency in Word, Excel, Outlook and electronic care systems
  • Ability to maintain confidentiality of resident information
  • Ability to work in a flexible environment to meet the needs of the residents, including weekend and holiday coverage, as required

DESIRABLE QUALIFICATIONS:

  • Experience with YARDI (electronic care system) preferred
  • Nursing and/or memory care background is an asset
  • Degree from a recognized university
    At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate. We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions.
    Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

    Leaders-Hiring-Amic

Responsibilities:

MAJOR DUTIES & RESPONSIBILITIES

  • Develops and facilitates programs to meet the needs of the residents within the Assisted and Independent Living neighbourhoods ensuring that legislative guidelines and expectations related to retirement and memory care are followed
  • Organizes, facilitates and tracks in-service and continuing education programs for Team Members
  • Manages the Resident Care Partners in the neighbourhoods to ensure resident care, monitoring and appropriate interaction
  • Fosters and maintains a strong relationship with residents and their families
  • Actively participates as a member of a multi-disciplinary management team responsible for resident care and services by:
  • interacting with Wellness team to update resident assessment and service plans;
  • communicating formally and informally with other department heads as part of the management team; and
  • promoting collaboration with members of the multi-disciplinary team to ensure all resources are available and accessible to residents
  • Ensures the integrity, accuracy and timely completion of resident records, reports and assessments
  • Retains and enhances Amica’s culture and values in every interaction


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospital/Health Care

Pharma / Biotech / Healthcare / Medical / R&D

Health Care

Diploma

Proficient

1

Victoria, BC, Canada