Resident Services Coordinator at Greystar Real Estate Partners LLC United Kingdom

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organizational Skills, Multitasking, Communication Skills, Flexibility, Microsoft 365, Data Management, Property Management Software

Industry

Real Estate

Description

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com. JOB DESCRIPTION SUMMARY This role is based on site at our brand new, luxury build to rent apartments in Melbourne. Working as part of a close-knit team, our Resident Services staff are a pivotal part of our onsite team, acting as the welcoming face of Greystar to our residents and creating positive community experiences. This role is responsible for organising, coordinating and implementing resident services and programs and ensuring a premium lifestyle experience. This is a full time, permanent role that works on a rotating roster to provide service to our residents and requires the flexibility to work on a weekend roster. JOB DESCRIPTION Key responsibilities: Provide a warm and professional welcome to residents, guests, and visitors. Handle phone calls, inquiries, and service requests efficiently. Manage package deliveries, guest suite bookings, and elevator scheduling. Maintain the community’s appearance, ensuring common areas meet high standards and liaising with maintenance team as required. Collaborating with the community team to organise resident events, activities and community engagement programs. Maintain knowledge of local services, amenities, and vendors for resident convenience. Support administrative tasks, leasing activities, and database management. Address resident concerns promptly to enhance satisfaction and retention. Ensure compliance with company policies and housing regulations. To be successful in this role, you should have skills including: Demonstrated experience in a customer facing role such as hospitality or retail. Real estate highly regarded but not essential A customer-focused, service-driven attitude with a friendly demeanor. Strong organizational and multitasking skills. Excellent communication skills (phone, email, and in-person). Ability to work a flexible schedule, including weekends if required. Comfortable with systems including Microsoft 365 and data management systems. Experience with property management software such as Yardi highly regarded Compliance & Licensing – Must have the ability to obtain a favourable National Criminal History Check and Working with Children check. Comfortable with occasional physical tasks and confident in safe manual handling practices. Feel like you might not meet every criteria but you would be a great fit for our team? We will never know if you don’t apply! To find out more about us and working at Greystar, click here: https://www.greystar.com/ Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com. Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar!! As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

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Responsibilities

The Resident Services Coordinator is responsible for organizing, coordinating, and implementing resident services and programs to ensure a premium lifestyle experience. They act as the welcoming face of Greystar, managing inquiries, package deliveries, and community engagement activities.