Resident Services Coordinator at Harbor's Edge Continuing Care Retirement Community

Norfolk, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

25.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Planning, Budget Management, Resident Relations, Microsoft Office, Communication Skills, Time Management, Problem Solving, Interpersonal Skills, Vendor Management, Procurement, Expense Tracking, Organization, Multitasking, Presentation Skills, Writing Skills, Patient Care

Industry

Wellness and Fitness Services

Description

Description Harbor’s Edge is a premier 5-star Continuing Care Retirement Community (CCRC) located on the Elizabeth River in Norfolk, Virginia. Our community offers a full continuum of care, including Independent Living, Assisted Living, Memory Support, and Skilled Nursing services. Recognized by U.S. News & World Report as a 2025 Best Senior Living Community, Harbor’s Edge has earned top honors for Activities & Enrichment, Feels Like Home, and Food & Dining, reflecting our commitment to exceptional resident experiences and quality care. We are seeking a full-time Resident Services Coordinator to support exceptional care for our residents. The ideal candidate has experience in senior living (long-term care, assisted living, or memory care) and a passion for serving older adults. The Resident Services Coordinator provides non-medical support to Independent Living (IL) residents by assisting with move-ins, coordinating events and meetings, and arranging transportation for appointments and activities while delivering high-quality service. KEY RESPONSIBILITIES: Coordinate resident outings, events, and programs with the Resident Services team. Approve and schedule resident medical transportation with drivers. Manage event space reservations and program equipment scheduling. Develop and maintain the resident events calendar; evaluate program success. Assist with budget planning, reporting, and resident communications. Order refreshments for events while accommodating dietary needs. Support decorating for holidays, community events, and special occasions. Participate in required training and professional development. Assist with training the Concierge team to promote service excellence. Maintain resident confidentiality and uphold Residents' Rights. Foster a positive, professional, and resident-focused environment. Provide backup coverage for Resident Services staff as needed. Requirements REQUIREMENTS: High school diploma or GED required. Two (2) years of experience in hospitality, senior living, long-term care, or a related field preferred. Valid Virginia driver's license with an acceptable driving record required; CDL preferred. Experience planning, budgeting, and coordinating events for older adults. Strong presentation, communication, and writing skills, including creating resident communications. Proficiency with Microsoft Office and standard office software and equipment. Strong organizational, time management, multitasking, problem-solving, and interpersonal skills. Experience managing budgets, vendor relationships, procurement, and expense tracking preferred. Ability to work independently and collaboratively in a team environment. Demonstrated professionalism, sound judgment, and commitment to resident safety, confidentiality, and satisfaction. Compassionate, patient, and respectful in working with older adults and their families. Knowledge of facility safety procedures and resident services preferred. Comprehensive benefit package includes: Medical/Dental/Vision Insurance Onsite Pharmacy Available Convenience Store Located Onsite Paid Time Off + Six Paid Holidays Employee Assistance Program (EAP) Employer Paid - Basic Life & AD&D Insurance Employer Paid - Short-term and Long-term Insurance 403(b) Retirement Savings Plan w/ Employer Contribution College Tuition Reimbursement Employer Paid - Certification Training Legal Resources & Identity Protection Plan *Benefit offerings vary according to employment status. EEO/D/V

Responsibilities

The Resident Services Coordinator provides non-medical support to Independent Living residents by coordinating outings, events, and medical transportation. They are also responsible for managing event calendars, budgets, and resident communications to ensure a high-quality living experience.