Resident Services Coordinator at Mission Rock Residential LLC

Albuquerque, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

18.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Project Management, Task Prioritization, Organizational Skills, Yardi, Property Management Software, Vendor Management, Work Order Coordination, Resident Relations

Industry

Real Estate

Description

Description Location: Valle De Atrisco & Ceja Vista Senior Apartments | Albuquerque, NM At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home. We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. These values guide everything we do, from how we serve our residents to how we support our team members. We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being. What You’ll Do The Resident Services Coordinator will assist with all property maintenance and resident relations needs for the property. This role will be responsible for providing administrative and project management support to the service team by coordinating and processing assigned work orders, service-related projects and communications. Your day-to-day may include: · Support the overall efforts of the service team by coordinating maintenance activities under the guidance of the Service Manager. · Manage all incoming maintenance work orders by utilizing various systems such as email, web, text or phone. Assign the work orders to appropriate technicians, vendors, maintain accurate work order records. · Maintain communication and follow-up with vendors, service team and residents regarding the status of their service request. · Work with Manager to update Yardi once homes are rent-ready. · Oversee all utility turn-ons and disconnects during the vacancy. Requirements What You Bring · Experience in a customer-focused property management support role. · A working knowledge of property management leasing, work order, and maintenance processes. · Exceptional customer service, administrative, prioritization and task management skills. · Strong organizational and planning skills, attention to detail, passionate about quality. · Experience using property management software with Yardi experience preferred. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. What We Offer We believe in taking care of our team the way they take care of our residents. That’s why we offer: · Bonus opportunity (position dependent) · Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year · Housing discount program* · 401(k) retirement plan with company match · Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options · Employer-sponsored short-term and long-term disability coverage · Company-paid life insurance · Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance · Employee Assistance Program (EAP) *Housing discount based on availability and prior ownership group approval The expected compensation range for this position is $16.00– $18.00, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. Mission Rock Residential is an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. **The Application deadline is 6/2/2026 if a candidate is not selected by that date later applications may be considered**

Responsibilities

The Resident Services Coordinator manages maintenance work orders and coordinates service-related projects to support the property's service team. This includes communicating with vendors and residents, updating Yardi, and overseeing utility transitions for vacant units.