KNOWLEDGE OF:

• Mortgage lending loss mitigation programs and tools;
• Mortgage lending, credit reports, and loan documents;
• Analyzing and assessing assets and financial capability of a borrower;
• Community resources;
• Foreclosure process;
• Lender negotiation;
• Knowledge of appropriate youth and adult learning theories and practices;
• Correct English usage, including spelling, grammar and punctuation;

LANGUAGE SKILLS:

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public; demonstrated skills in written and oral communication.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

POSITION PURPOSE

Under the direction of the Lead Resident Coordinator, the Resident Services Coordinator (RSC) is responsible for ensuring that clients receive housing and financial support services based upon their personal preference and needs, as well as provides afterschool/tutoring services to residents’ in grades 3rd-12th. This position will work closely with the onsite property management staff and is responsible for efficiently and effectively coordinating special events to meet resident’s needs. The RSC will work with their Lead Financial Counselor to determine practices and procedures. Decisions are made in consultation with their Lead Financial Counselor and within organization policy. The RSC will contribute to the development of new concepts. Performs duties independently, but guidance and direction are available for unusual or critical situations.

EXAMPLES OF ESSENTIAL DUTIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• Provides information and assists residents with connections to community resources as needed;
• Work closely with our lead Financial Counselor and the Eden Property Management team to evaluate the successes of our presence on site;
• Enter data into data base, run reports, and assist with evaluating effectiveness of referrals;
• Develop and maintain relationships with community partners in order to assist in referrals for Eden residents;
• Organize and facilitate resident meetings;
• Problem solve with residents when appropriate;
• Work closely with the Property Management staff to facilitate leadership and goal setting workshops;
• Plan, organize and conduct social, educational, artistic and other community based activities for residents;
• Recruit and supervise volunteers and interns to assist tenants as needed in these activities, as well as assist with the planning and delivering of these classes;
• Completes required paperwork, reports, and/or enters data for required program/client documentation;
• Responsible for performing a wide variety of administrative and operational duties, including assisting in the design and execution of events as needed;
• Assist and direct walk-in clients;
• Organize, set priorities and exercise sound independent judgment within areas of responsibility;