Resident Services Coordinator at Related

Gardner, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compassion, Resourcefulness, Service Coordination, Resident Engagement, Liaison, Record Keeping, Advocacy, Negotiation, Collaboration, Volunteer Program Development, Interpersonal Skills, Organizational Skills, Problem-Solving Skills, Confidentiality, Accountability, Resilience

Industry

Real Estate

Description

Responsibilities Are you a compassionate, resourceful professional with a passion for empowering residents and connecting them to vital community resources? We’re looking for a Part Time Resident Services Coordinator to join our team at one of Related’s largest affordable housing communities. The Resident Service Coordinator is responsible for enhancing the quality of life for our residents by connecting them to essential services and fostering a sense of community. This position supports residents in maintaining independence, improving health outcomes, and creating a supportive environment within the housing community. If you're eager to make a meaningful difference in the lives of residents while contributing to the success of affordable housing initiatives, we’d love to hear from you! ESSENTIAL JOB FUNCTIONS: Provide individualized assistance to residents by identifying and connecting them to appropriate services, Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights. Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors. Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support. Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes. Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery. Collaborate with property management to plan and distribute monthly events calendars. Develop volunteer programs to enhance service delivery and resident involvement. $24.00 / hour Annual Performance Bonus This position is Non-Exempt, meaning eligible for overtime pay This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate’s qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Final compensation offers will be determined following a thorough assessment of the candidate’s background and the requirements of the position. WHY YOU’LL LOVE IT HERE Lots of paid time off (19+ days!) – we value your life outside of work. Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs Mental health resources, such as counseling, are available to our team members Fertility benefits – such as surrogacy, adoption assistance and more! Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world! Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more! #RAJOBS Qualifications Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute. At least 2 years of experience in resident/social service programs (preferably in affordable housing). Strong knowledge of local community resources and federal/state programs. Excellent interpersonal, organizational, and problem-solving skills. Proficiency in Microsoft Office and web-based reporting systems. Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally. A strong passion for social action, delivery of quality services and the preservation of affordable housing. Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions. A BIT ABOUT US At Related we believe in enriching lives through affordable housing. Today, Related Affordable owns and preserves one of the largest affordable housing portfolios in the nation. The company is driven by the belief that everyone deserves a quality home and works hard to deliver that for communities across the country. The" secret ingredient" to our success is our employees' genuine empathy, and we believe in investing in our talent and cultivating a positive, team-oriented environment where every voice is valued. Employees are encouraged to take on new challenges boldly, transcend the status quo, and demonstrate a strong entrepreneurial spirit. Join our mission of creating thriving communities and making a difference in the world! Are you ready to change lives and partner with us as a Part Time Resident Services Coordinator? Great, APPLY NOW for immediate consideration – we can’t wait to speak with you! Overview Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing. Related is an Equal Opportunity Employer Related values diversity in backgrounds and experiences. We are proud to be an equal-opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation commensurate with experience, workplace geography, and market standards. Related will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy

Responsibilities

The Resident Services Coordinator enhances resident quality of life by connecting them to essential services, educating them on resources, and fostering community engagement through organized activities. This role also acts as a liaison between residents, management, and external providers while maintaining accurate confidential records.