Resident Services Coordinator at Summerset

Waikanae, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Care Coordination, Organization, Empathy, Problem Solving, Customer Service, Case Management, Communication, Proactive Monitoring, Stakeholder Management

Industry

Hospitals and Health Care

Description

Company Description You can help bring our villages to life! At Summerset, from the moment we start developing a village, to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents. Job Description Part Time Resident Services Coordinator Make a real difference to residents’ day-to-day lives through connection, coordination, and care. We’re looking for a compassionate, organised and people-focused Resident Services Coordinator to support residents living in our Serviced Apartments. This role is about building trusted relationships with residents and their families, recognising when needs are changing, and coordinating the right support at the right time. You’ll work closely with village teams and external providers to help residents remain independent, safe and well supported in their daily lives. This is not a clinical role — it’s a people-focused coordination role where you can make a real difference to residents’ day-to-day lives. About the role Build strong, trusting relationships with residents and their families Proactively identify residents whose needs are changing Coordinate and follow up support and care services across village teams Support vulnerable residents through early identification and ongoing review Ensure services are delivered as agreed and accurately recorded This is a part time role offering 20 hours per week from Monday - Friday, timings negotiable. Qualifications About you You’ll be someone who enjoys building relationships, takes pride in staying organised, and is motivated by helping others feel supported and confident in their day-to-day lives. This role suits someone who: Is naturally proactive and notices when something isn’t quite right Is organised, reliable, and good at following things through Is comfortable working across different teams and roles Brings empathy, good judgement and a calm, solutions-focused approach Experience in customer service, care coordination, community services, housing, hospitality, or a similar people-focused role will be an advantage. Additional Information Summerset's known for its excellent benefits and strong sense of values around care, teamwork and drive for excellence. With some of the best benefits in the sector, some of these include: Southern Cross Health Essentials Birthday Leave Long Service Leave Discounts from a wide range of suppliers Next Steps: Applications for this role will close on 23/06/2026. Employee Type: Permanent Work Location: Waikanae

Responsibilities

The Resident Services Coordinator builds trusting relationships with residents and their families to identify changing needs. They coordinate support and care services across village teams and external providers to ensure residents remain safe and independent.