Resident Services Coordinator at THE GALMAN GROUP

Jenkintown, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leasing, Administrative Support, Property Management Software, Event Planning, Communication, Conflict Resolution, Organization, Record Keeping, Scheduling, Touring, Problem Solving

Industry

Real Estate

Description

Description The Resident Service Coordinator serves as the first point of contact for residents, prospects, and visitors while supporting day-to-day leasing and administrative functions. This role plays a key part in delivering exceptional customer service, maintaining a welcoming lobby environment, and assisting the leasing team with touring, follow-ups, and resident relations. Requirements Greet residents, prospects, vendors, and guests in a professional and welcoming manner Answer and direct phone calls, emails, and general inquiries Maintain a clean, organized, and presentable lobby and common areas Manage packages, deliveries, and resident notifications Assist with resident requests, questions, and service follow-ups Enforce community policies courteously and professionally when needed Assist with move-in and move-out coordination, including welcome packets and keys Communicate effectively with the leasing and maintenance teams to ensure a seamless resident experience Plan, schedule, and support on-site resident events and trips, including creating event flyers, assisting with setup and breakdown, coordinating with vendors or internal teams, and promoting events to enhance resident engagement and satisfaction. Utilize AMSI property management software to create, track, and follow up on resident work orders, ensuring timely communication with the maintenance team and appropriate updates to residents. Manage guest card activity within On-Site systems, including entering prospect information, scheduling appointments, and maintaining accurate records. Conduct apartment tours for prospective residents as needed, particularly during peak leasing periods. The Resident Service Coordinator will independently manage tours and prospect interactions when leasing staff are unavailable and will work alone every Saturday providing tours and prospect support. Answer basic leasing questions regarding pricing, availability, amenities, and application procedures

Responsibilities

The Resident Service Coordinator acts as the primary point of contact for residents and prospects while managing daily leasing and administrative tasks. They are responsible for maintaining the lobby, coordinating resident events, and assisting with apartment tours and maintenance requests.