Resident Services Coordinator - The Terraces at Anglicare Sydney

Townsville City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Residential Aged Care, Communication, Relationship Building, Organisational Skills, Coordination, Problem Solving, Invoicing, Reporting, Subject Matter Expert, Compliance, Privacy, Continuous Improvement, Empathy, Stakeholder Engagement

Industry

Non-profit Organizations

Description

Resident Services Coordinator – Where service, care, and resident experience come together Be the heart of connection and care, helping residents enjoy life to the fullest through personalised services and meaningful support. This is a permanent part-time (6 hrs a day) role based in The Terraces, Paddington Your opportunity At Anglicare, every moment matters — and as a Resident Services Coordinator, you’ll play a key role in making those moments meaningful. You’ll be the first point of contact for residents, their families, representatives, and supporters, ensuring they feel welcomed, heard, and supported every step of the way. This role oversees and coordinates Higher Everyday Living services (Everyday Plus at Anglicare) within our Residential Care Homes. From guiding residents through service selection to managing agreements, bookings, service delivery, invoicing, and reporting, you’ll ensure a seamless, high-quality experience that reflects each resident’s individual preferences and needs. Blending compassion with strong organisational skills, you’ll act as the subject matter expert for Everyday Plus services and systems, support staff and residents with confidence, and help resolve enquiries or escalated concerns with professionalism and empathy. You’ll also work closely with site leaders to refine services, identify new opportunities, and contribute to innovation, compliance, and continuous improvement. This is a hands-on, people-focused role for someone who thrives on building relationships, creating positive experiences, and making a real difference in the lives of our residents. What you’ll bring Proven experience in customer service, hospitality, or residential aged care, with a strong resident-first mindset Exceptional communication and relationship-building skills, with the ability to engage confidently with residents, families, staff, and external stakeholders Strong organisational and coordination skills, managing agreements, bookings, service delivery, feedback, invoicing, and reporting with care and precision A proactive problem-solver, comfortable handling enquiries and complaints and escalating appropriately when required Confidence using systems and databases, with the ability to act as a Subject Matter Expert for Higher Everyday Living IT systems Commitment to delivering a high-quality resident experience, informed by feedback, consumer insights, and aged care trends Understanding of compliance, privacy, and aged care standards, with a commitment to safety, continuous improvement, and best practice A collaborative approach, contributing ideas, insights, and operational support to enhance services and drive innovation Why Anglicare? We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career. On top of that, here are just some of the tangible benefits you will enjoy in a career with us: Flexible work options to get the most out of work and life Increase your take-home pay with salary packaging Ongoing professional development and leadership training to advance your career Exclusive discounts to over 400 retailers Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family Are you ready for a career that means more? To apply for this role, please click the ‘Apply’ button. All applicants will receive a response. Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds. Please note that successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role. Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Application Close Date: March 29, 2026 Do you want a career that means more? We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life. Your rewards and benefits We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family. Staff Rewards Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more. Salary Packaging Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free! Employee Assistance Program At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it. Employee Referral Program Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service. Formal Recognition The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.

Responsibilities

The Coordinator acts as the primary contact for residents and families, overseeing and managing Higher Everyday Living services, including service selection, agreements, bookings, delivery, invoicing, and reporting. This role requires blending compassion with strong organizational skills to ensure a seamless, high-quality resident experience tailored to individual needs.