Resident Services Manager at Dandara Living Baltic Yard
Liverpool L1, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

12 Dec, 25

Salary

37000.0

Posted On

12 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Other Industry

Description

ABOUT US

At Dandara Living, we’re proud to be one of the UK’s foremost designers, developers, and operators of large-scale Build to Rent communities. Our mission is simple: craft exceptional homes and vibrant neighbourhoods that set a new standard for rental living.

Responsibilities
  • Lead and line-manage the Resident Services team, encompassing both concierge and leasing functions
  • Oversee leasing procedures from first viewing through to move-out, coordinating with the Regional Leasing Manager to meet occupancy and retention targets
  • Deliver first-class customer service, manage resident communications and complaints, and support the Resident Engagement strategy through events and initiatives
  • Prepare, train and mentor your team, monitor KPIs, conduct regular performance reviews, and ensure adherence to company processes and health & safety checks
  • Manage onsite asset performance by contributing to budget awareness, procurement processes, cost-control measures and maintaining presentation standards of apartments and communal areas
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