Resident Services Manager at Oceania Healthcare (NZ) Limited

Manurewa, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Service, Front of House Management, Liaising, Coordination, Policy Knowledge, Complaint Handling, Communication Skills, Empathy, Computer Skills, Microsoft Suite

Industry

Hospitals and Health Care

Description

The role The Sands in Browns Bay are looking for a full time Resident Services Manager to join their dedicated team. What you’ll be doing: Delivering an exciting and innovative service delivery concept Overseeing and leading a team passionate about delivering the highest quality customer service Taking ownership of the front of house and ensuring consistently high standards are met Liaising with external leisure suppliers, instructors and volunteers Coordinating the services and special facilities offered to residents and their families Offering current knowledge on all facility products, services, policies, and emergency procedures Monitoring resident satisfaction reports and implement actions to improve results Engaging with residents to provide general assistance, as requested Ensuring that all resident complaints are handled promptly and completely. What you’ll bring: Experience successfully leading a high performing customer facing team who can work under pressure and meet deadlines Exceptional customer service skills The ability to bring style and calm to a busy and demanding role A passion for ensuring all residents feel valued and special Strong communication skills (both written and verbal) An empathetic and passionate nature A team first, can-do attitude Excellent computer skills. In particular, with the Microsoft suite Eligibility to work in NZ. Oceania Careers Reimagining the Retirement and Aged Care Living experience in New Zealand. Why Work at Oceania At Oceania, our people are the driving force behind our purpose to reimagine retirement and aged care living in New Zealand. We recognise that an engaged and diverse workforce is central to delivering exceptional care and enriching the lives of our residents. We’re the proud owner and operator of over 35 villages across New Zealand, providing independent living and aged care living to more than 4,000 residents. Our core activities include the development, construction and operation of integrated retirement and aged care living residences to provide remarkable experiences that enable our residents to keep living the life they love and stay connected to what matters the most. At Oceania, we build homes and communities, not just villages. Our spaces are designed to enable our residents to live the way they always have, with value, purpose and connection to the things that matter most. We're led by them, and it's this shared value to ‘Believe in Better’ that makes our approach different. What we offer This belief in better means we are committed to supporting you to learn and do better, and will provide you with: Competitive remuneration package A safe and healthy working environment with access to a free, confidential support service Opportunities for ongoing development and career progression Access to a range of great staff discounts with our suppliers No matter your role within the Oceania team, we all share the same dedication to providing expert and personalised care for the people that once cared for us. We strive to do better every day. Apply now and become part of our journey. **Oceania does not accept any unsolicited resume referrals from recruitment agencies, or take responsibility for any fees related to unsolicited CVs**

Responsibilities

The Resident Services Manager will deliver an innovative service concept, oversee and lead a customer service team, and take ownership of the front of house operations to ensure high standards are consistently met. This includes coordinating services for residents, monitoring satisfaction, and promptly handling all resident complaints.