Resident Services Manager - The Standard on the River at ResProp Talent

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leasing, Customer Service, Sales, Communication, Tech Savvy, Delinquency Management, Renewal Management, Team Leadership, Event Planning, Property Management, Resident Relations, Accounting, Training, Problem Solving, Cleaning, Collections

Industry

Real Estate

Description

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 20,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring top talent from the most innovative companies from both inside and outside the multifamily industry. What you'll be doing: Serves as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements Initiate all necessary lease violations, late rent notices, and evictions as needed Assist Property Manager with Accounting Month End Assist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure the residents have an excellent move-in experience. Understand the value of the property features as they relate to the prospective resident's needs. Support occupancy and retention goals by following up with potential and current residents. Build relationships with residents through courteous and timely response to needs and concerns. Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Work with other teammates to plan and organize resident events. Train and develop other teammates (provide on-the-job training to leasing consultants and schedules company training). Visually inspect/prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness. Responsible for in-house bad debt collections Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed. Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements. What you must have: At least one year of leasing experience in residential property management Ability to work a varied schedule including weekends and holidays as required Cheerful attitude and focused on customer service Strong written and verbal communication skills Tech savvy - able to learn/work with property management applications Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management What's Nice to Have: Bachelor's degree preferred Bilingual English and Spanish Affordable Experience Our compensation & benefits package is designed to reward long-term career growth. Your total compensation can and should grow as you progress with the company. We evaluate performance and provide direct feedback to all teammates throughout the year, and ensure that compensation matches the role and performance. In addition, we offer the following: Competitive salary Medical, Dental, & Vision Benefits 401(k) retirement plan Competitive Paid Time Off Discounted rent at any properties owned by ResProp Management Employment Eligibility Requirements: Applicants will be required to pass a background check, and reference check prior to their first day to verify their employment eligibility

Responsibilities

The Resident Services Manager leads the leasing consultants, applying creative sales strategies to motivate the team and achieve occupancy goals. They also maintain resident ledgers, assist with lease processes, and promote resident satisfaction through timely responses to needs and concerns.