Resident Services Officer at Anglicare Sydney

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reception, Administration, Communication, Interpersonal Skills, Technology, Attention to Detail, Teamwork

Industry

Non-profit Organizations

Description

Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. We’re a well‑respected not‑for‑profit that’s been serving older people and vulnerable communities for more than 160 years. Each year, we support over 40,000 people to live with dignity, connection and choice — and our Seniors Communities play a vital role in making that possible. We are now seeking a Resident Services Officer – Reception & Administration to be the welcoming face of our Warriewood Brook Retirement Village, helping residents, families and visitors feel supported from the moment they arrive. If you thrive in a front‑of‑house environment, enjoy supporting others, and bring calm professionalism to every interaction, this could be the perfect role for you. Your opportunity Warriewood | Part‑time – 2 days per week As a Resident Services Officer focused on reception and administration, you’ll play an important role in the day‑to‑day experience of residents and visitors. You’ll ensure the smooth operation of the village front desk while providing warm, respectful and reliable support to those who call our community home. This is a resident‑facing role where no two days are the same, offering meaningful connections and the opportunity to positively impact the lives of older Australians. With confidence, empathy and attention to detail, you will: Front Desk & Customer Service Provide a warm, professional welcome to residents, visitors, staff and contractors Manage reception duties, enquiries and general assistance requests Support residents navigating village services and accessing information Respond promptly and courteously to enquiries and direct requests to the appropriate teams Administration & Communication Handle incoming phone calls with professionalism and accuracy Manage mail, post and deliveries Process invoicing, accounts payable tasks and basic financial administration Maintain accurate records and follow established office processes Assist with general administrative tasks to support village operations Teamwork & Village Support Work collaboratively with the wider village team to ensure a consistent resident experience Support lifestyle, care and hospitality teams when required Contribute to a respectful, safe and responsive workplace culture Follow WHS requirements and participate in safety initiatives What you’ll bring You’re warm, organised and approachable, with a genuine desire to support older people and create a welcoming environment. You’ll also bring: Experience in reception, customer service or administration roles Strong communication and interpersonal skills Confidence using technology (MS Office, email and digital systems) Ability to manage competing tasks with attention to detail A flexible, team‑focused approach A valid driver’s licence Why Anglicare? At Anglicare, we provide meaningful opportunities and choice — for the individuals and communities we support, and for the people who work with us. You’ll enjoy the security and stability of a well‑established organisation, a supportive and values‑driven culture, and opportunities to build your skills and grow your career while making a genuine difference. Benefits include: Salary packaging to increase your take‑home pay (up to $15,900 tax‑free) Additional $2,650 tax‑free for meals and entertainment Ongoing professional development and training Discounts with over 400 retailers Employee Assistance Program and Fitness Passport (800+ gyms) Are you ready for a career that means more? Click Apply to submit your application. All applicants will receive a response. Anglicare is as wonderfully diverse as the communities we support. While guided by Christian‑based values, our team includes people of all faiths and backgrounds. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and from people of all ages, genders, abilities and cultural backgrounds. We do not accept unsolicited agency resumes. Application Close Date: May 01, 2026 Do you want a career that means more? We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life. Your rewards and benefits We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family. Staff Rewards Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more. Salary Packaging Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free! Employee Assistance Program At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it. Employee Referral Program Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service. Formal Recognition The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.

Responsibilities

The Resident Services Officer will manage reception duties and provide support to residents, families, and visitors at the retirement village. This role involves ensuring smooth operations at the front desk and assisting with various administrative tasks.