Resident Services Technology Specialist at Life Enriching Communities

Montgomery, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Hardware Troubleshooting, Software Troubleshooting, Presentation Skills, Communication Skills, Problem Solving, Multi-tasking, Content Management

Industry

Hospitals and Health Care

Description

Resident Services Technology Specialist Role Information Location: Twin Lakes | 9840 Montgomery Road, Montgomery, OH 45242 Schedule: Part-Time | 20 hours per week, Days, Flexible Shift Who We Are Life Enriching Communities is a not-for-profit organization that provides exceptional everyday experiences for associates and residents in our vibrant senior living communities. Our values of respect, innovation, spirituality, and excellence guide everything we do, fostering a sense of extended family and teamwork within our community. Our residents are exceptional and kind, and our dedicated associates deliver a high level of service with grace and compassion. Join us in making a meaningful difference in the lives of seniors and their families. What You’ll Love About Working Here At Life Enriching Communities, we believe exceptional care begins with an exceptional team. Alongside our warm and welcoming environment, we offer a package of: * Health, Dental, Vision, Life, and Disability benefits * Generous Paid Time Off (PTO) * Retirement Fund with Company Match * On-Site Gym * Advancement opportunities * Beautiful, state-of-the-art facilities * A supportive team culture * Work that truly makes a difference * Excellent patient care ratios that support quality time with residents You, our Ideal Candidate The Resident Services Technology Specialist ensures that our residents receive the highest level of technical support in their home, to ensure they have the most memorable and genuine exceptional experience in this establishment. The Resident Services Technology Specialist is part of LEC"s drive to integrate new technology for both software and hardware. This position ensures that we provide upscale professional and guest service experiences. Responsibilities * Work with the new resident's Sale Consultant and meet new residents early on in the process * Provide a general technology orientation to new residents moving into Independent Living * Become well versed in the community portal/Caremerge, for trouble shooting and entering new content * Maintain current content from various departments, to ensure that all platforms provide accurate information * Trouble shoot resident hardware and software issues to ensure performance * Interface various software platforms (including, but not limited to: Sign-Up Genius, Survey Monkey, JotForm) Requirements * Proficient in technology, with an aptitude to understand various platforms * Strong communication and presentation skills * High school diploma, or equivalent,required * Demonstrate customer service, problem solving and multi-tasking skills Life Enriching Communities is an equal opportunity employer committed to workplace diversity and compliance with the applicable provisions of the Americans with Disabilities Act. We are a drug-free and tobacco-free workplace.

Responsibilities

The specialist provides technical support and orientation to residents to ensure a high-quality living experience. They are responsible for maintaining community portals and troubleshooting hardware and software issues across various platforms.