RESIDENT SITE MANAGER at Area Housing Authority of The County of Ventura

Thousand Oaks, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Property Management, Bilingual Skills, Housing Inspections, Fair Housing Knowledge, Budget Preparation, Record Keeping, Maintenance Coordination, Conflict Resolution, Communication Skills, Multi-tasking, Data Entry, Problem Solving, Organizational Skills, Time Management, Compassion

Industry

Individual and Family Services

Description

RESIDENT SITE MANAGER – Live on-site and manage Garden View Terrace Apartments (Thousand Oaks, CA) and also manage Leggett Court Apartments (Thousand Oaks, CA). *The position includes an on-site apartment, pay reduced by $7.19/hour. BRIEF SUMMARY OF THE POSITION Resident Site Manager must live on-site at assigned property. Responsible for ensuring compliance with federally mandated regulations and AHA guidelines for federal, city or privately funded assisted housing communities. Assists residents with issues and concerns associated with their residency and qualifies applicants for housing programs. Oversees all aspects of managing the apartment complex; including the direction, control of, coordination and assistance with/performs various maintenance issues associated with the AHA owned property. EDUCATIONAL AND EXPERIENCE REQUIREMENTS Any combination equivalent to sufficient experience, training and/or education to demonstrate the knowledge and abilities listed below. Typically, this would be gained through: * High school graduate and * Two years’ experience working with the public in a clerical or retail environment and * Possession of, or ability to obtain, an appropriate, valid Public Housing rent calculation training and/or Low-Income Housing Tax Credit Compliance Certification within one year of appointment. If this certification is not currently held, it must be earned within one year of appointment to this position. PREFERRED EDUCATIONAL AND EXPERIENCE REQUIREMENTS * College degree preferred in Business Administration or Public Administration; Real estate/Property Management; the Social Sciences/Humanities. Two years of course work in a closely related field may be substituted for one year of experience. * High-level bilingual Spanish/English written and oral skills * Two years’ experience with pertinent real estate statutes, regulations, codes and practices relative to landlord/resident relationships and housing assistance programs. * Experience in the procedures, methods, and techniques of conducting housing inspections. * Current knowledge of the fair housing principles, practices and guidelines of Federal, State, and local agencies, for federally assisted housing management programs. * Two years’ experience working in a public or private property business management environment having substantial interaction with property managers and tenants. * Direct public housing/private management experience. * Knowledge and experience with pertinent real estate statutes, regulations, codes and practices relative to landlord/resident relationships and housing assistance programs. * Working knowledge of the principles and application of budget preparation and control. * Certificate in Property or Office Management, or Business Administration. ESSENTIAL FUNCTIONS OF THE POSITION (including but not limited to): * Provide full-time, reliable and predicable attendance at assigned apartment sites. * Drive to and from assigned apartment complexes. * Fully responsible for all apartment site operations; as coordinating with the maintenance staff all the maintenance of and improvements to the physical sites. * Provide exceptional customer relations skills while professionally resolving issues and concerns for residents, vendors and the AHA. * Work on-site, with minimal direct supervision with a high degree of personal initiative and patience with tenants. * Establish, maintain and foster a positive working relationship with residents, vendors, and AHA staff. * May have “on call” responsibility while living at residence. * Available during Agency business hours to meet client needs, coordinate with co-workers, oversee contract workers, attend face-to-face meetings, and handle day-to-day operations. Tenant-related Activities: * Show apartments; provide orientation for new tenants; explain and enforce lease agreements. * Prepare and maintain resident files; submit and maintain financial and statistical reports; coordinate and execute rent delinquency and eviction procedures. * Schedule and conduct recertification and interim reviews to verify resident income. * Schedule and coordinate appointments with prospective tenants to review the lease contract and other tenancy items. * Welcome new residents and inform current residents of changes. * Answer tenant questions and clarify AHA procedures about the Resident handbook, dwelling lease, operation of unit appliances and fixtures, community use areas, laundry room(s), U.S. Postal Service mailbox use, and maintenance request procedures. * Communicate with residents about AHA, U.S. Department of Housing and Urban Development, and pertinent community information by posting notices in resident manager office, lobbies, and at central locations throughout the assigned development(s), or otherwise distribute as directed. * Quickly resolve tenant issues by using AHA ACOP, HUD/State and Federal regulations and guidelines. * Explain maintenance responsibility to residents so they understand potential charges. * Relay concerns regarding residents or other tenancy-related issues to appropriate management; make corresponding recommendations to rectify perceived problems. Vendor-related Activities: * Effectively interact and coordinate directly with outside vendors to ensure proper maintenance of the assigned properties. * Coordinate, schedule and monitor the progress and quality of work being performed by contracted outside vendors and AHA maintenance staff. Other property-related Activities: * Perform various “hands-on” minor and basic maintenance tasks when needed. * Conduct move-in, move-out and annual physical inspections of all units; determine the resident’s financial responsibility for noted damages and the work performed; determine the need for maintenance and repairs; counsel residents regarding problems, concerns and violations; assess the need for repair work; initiate maintenance work orders, as appropriate; perform follow-up tasks; generate and mail tenant charge letters. * Inspect the property and grounds continually; generate work orders and perform follow-up activities with outside contractors. * Prepare and review a variety of reports, records, and forms; prepare various informative newsletters, announcements, bulletins, activities, etc. for the residents. * Perform data entry of relevant data gathered for annual client income/eligibility re-certifications. * Prepare all documentation for proposed terminations and/or other adverse actions, such as non-payment of rent, notices to perform or quit, tenant charge disputes or delinquencies. MARGINAL FUNCTIONS REPRESENTATIVE TASKS * Resolve lease violations and reported disturbances. * Attend and participate in business meetings, court and grievance hearings * Conduct investigations, when and as needed. * Perform assigned additional professional duties and responsibilities as directed. KNOWLEDGE OF: * Fair housing principles, practices and guidelines of Federal, State, and local agencies, for federally assisted housing management programs. * The procedures, methods, and techniques of conducting housing inspections. * General office equipment and Microsoft products/programs; including knowledge of general office practices, procedures, and organizational skills (filing, telephone, recordkeeping, scheduling, letter writing, documentation, etc., including Microsoft Word and Excel computer programs at basic level. * Basic mathematical skills, including but not limited to, the ability to add, subtract, multiply, divide, and find percentages. * Current knowledge of and experience with the modern and complex operational principles, characteristics, services and activities of public and private housing assistance programs. * General office skills, i.e., filing, accurate record keeping, telephone assistance, etc. ABILITY TO: * Professionally work through “emergency” situations; flexible and willing to accept a dynamic work environment. * Multi-task a variety of job-related responsibilities. * Communicate clearly and concisely in oral and written English. * Coordinate maintenance and repair issues including adherence to health and safety standards. * Professionally conduct interviews and make presentations to small groups. * Establish and maintain an effective record management system, including storage and retrieval. * Research, collect, compile and analyze research data. * Demonstrate communication skills (oral and written ability to research, collect, compile and analyze research data; and prepare easily understood and concise reports. * Perform “minor and basic” hands-on maintenance tasks. * Remain service-orientated in performance of daily activities. * Create documents, including concise reports, in Microsoft software. * Learn and use YARDI software for data entry, file maintenance and letter generation. * Work with individuals from diverse ethnic and cultural backgrounds. * Demonstrate high organizational skills, attention to detail and time management. * Drive a vehicle for AHA business. * Exercise independent judgment while recognizing and establishing priorities. * File all assigned documents within five days of receipt. * Read, understand, interpret and become proficient in and follow strict grant applicable laws, rules and regulations and programs. * Maintain cooperative working relationships with AHA staff, tenants, the general public, and various governmental agencies. * Maintain prompt, polite and dependable responsiveness to others. * Meet the physical and mental requirements of the position. * Perform work employing the highest ethical standards. * Tactfully communicate bad news scenarios to individuals and families. * Work under pressure, multi-task and meet schedule deadlines with minimal day-to-day supervision. UNIQUE or SPECIAL REQUIREMENTS FOR THE POSITION * Must be able to perform physical and mental tasks associated with the essential functions of this position, with or without reasonable accommodation. These activities include, but are not limited to: performing minor and basic hands-on repairs using small hand tools; climbing, driving, walking, kneeling, sitting, stooping, reaching, and grasping. * Personal qualities to perform this job include compassion, tact, sincerity, courtesy, politeness, and a desire to “make a difference.” * Must have and maintain access to an automobile or other means of transportation, when and if required to travel on AHA business. * Must possess and maintain a valid California driver’s license and current automobile insurance in accordance with California law, with a driving record acceptable to the AHA’s insurance Company. * May be required to attend appropriate technical training workshops and classes. PHYSICAL WORK ENVIRONMENT * Ability to sit, stand, and walk for extended periods of time throughout the day. * Ability to climb stairs, move between buildings, and navigate the property, including outdoor areas. * Ability to lift, move, and carry objects up to approximately 25 pounds (such as office supplies, small packages, or event materials). * Ability to bend, stoop, reach, and kneel when accessing file cabinets, storage, or property spaces. * Ability to communicate clearly, both in person and by phone. * Vision and hearing ability sufficient to observe property conditions, read documents, and interact with residents and vendors. * May occasionally be exposed to weather conditions when working outdoors or conducting property tours. * Computer equipment and software generally conform to the latest technology, with potential exposure to video display terminal (VDT); a computer screen. * May conduct inspections or make minor “hands-on” repairs.

Responsibilities

The Resident Site Manager is responsible for managing the apartment complex, ensuring compliance with regulations, and assisting residents with their concerns. They oversee maintenance operations and maintain positive relationships with residents and vendors.