Resident Support Officer - Australian National University - Canberra at Constant Security

Barton, Australian Capital Territory, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security Skills, Customer Service, Empathy, Communication, Report Writing, IT Competence, Community Engagement, Crisis Management

Industry

Security and Investigations

Description

Looking for a Security Role with More Purpose? If you’re an experienced Security Officer or a people-focused professional looking for more than patrols and door checks, this could be one of the most rewarding roles you’ll find. CONSTANT is partnering with Australian National University (ANU) to deliver a modern, community-focused approach to safety—one that prioritises student welfare, wellbeing, and engagement within student accommodation. In this role, you’ll use your security skills while also building genuine relationships and making a meaningful difference in the lives of students from Australia and around the world. You’ll become a trusted and approachable presence within a close-knit residential community. Position Details Location: Australian National University, Canberra Employment type: Casual Shifts: Night shifts only Roster: Tuesday and Thursday Shift times: 8:00pm – 4:00am Female applicants are strongly encouraged to apply, in line with our commitment to safety, diversity, and inclusive support environments. What You’ll Be Doing Building rapport with students through positive, friendly engagement Providing after-hours support and responding to wellbeing concerns Conducting presence-based walkthroughs (non-enforcement focused) Assisting with student lockouts, enquiries, and amenity access Coordinating with on-call emergency or security services when required Logging incidents and updates in reporting systems Supporting student engagement and community-building initiatives Liaising with university staff and residential life teams Light administrative and concierge-style responsibilities Who We’re Looking For We’re interested in two types of candidates: Experienced Security Officers seeking a more community-focused, people-centric role People-focused professionals (e.g. community services, allied health, education, youth work, student support, multicultural services, hospitality or customer service) who hold a current ACT Security Licence You’ll thrive in this role if you: Communicate with empathy and professionalism Remain calm, approachable, and composed under pressure Enjoy helping others and building trust Want your work to have genuine social impact Have strong customer service experience Are confident completing written reports Are IT-competent and detail-oriented Are willing to learn and develop What You’ll Need (or Be Willing to Obtain) ACT Security Licence First Aid & CPR Certificate Responsible Service of Alcohol (RSA) Working with Vulnerable People Check (ACT) Willingness to complete Trauma-Informed Care and Mental Health First Aid training Why Join CONSTANT? Work with purpose, supporting students in a university environment Be part of a diverse, inclusive, and supportive team Receive full training and ongoing professional development Access to a confidential Employee Assistance Program Stable, consistent part-time night shifts CONSTANT is an Equal Opportunity Employer We value empathy, inclusion, and cultural diversity and encourage applications from all backgrounds. As part of our commitment under the National Higher Education Code to Prevent and Respond to Gender-Based Violence, applicants will be required to complete relevant disclosures to support the safety of those we protect. Master Licences: NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785 Apply Now If you’re ready to bring your security experience—or your people skills—into a role where you can make a difference every shift, we’d love to hear from you.

Responsibilities

The Resident Support Officer will build rapport with students through positive engagement and provide after-hours support for wellbeing concerns. They will also conduct walkthroughs, assist with student lockouts, and log incidents in reporting systems.