Resident Support Officer - Mannix College at Constant Security

, , -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Pastoral Care, Mental Health Awareness, Community Engagement, Customer Service, Administrative Tasks, Team Collaboration, Crisis Management, Incident Reporting, Cultural Diversity, Empathy, Trust Building, Communication, Security Awareness, Support Coordination, Conflict Resolution, Problem Solving

Industry

Security and Investigations

Description

Residential Support Officer – Monash University (Clayton Campus) Location: 22a Wellington Road, Clayton VIC CONSTANT proudly partners with major retailers and institutions across Australia. We are committed to integrity, excellence, innovation, and community, and we value cultural diversity and inclusion across our workforce. We are currently seeking 2 x Residential Support Officers (RSOs) to join our team at Monash University, providing after-hours wellbeing and pastoral support to students living on campus. About the Role This is a wellbeing-focused position providing pastoral care, mental health awareness, and residential support to students. We’re seeking someone empathetic and professional who can build trust, maintain clear boundaries, and work as a seamless extension of the client’s daily operations. Roster: 3 nights per week (working on a rotating roster) with another team member. Working overnight shifts: 9:00pm – 6:00am (overnight shifts) Examples of rotating rosters: Week 1: Monday, Friday, Sunday Week 2: Monday, Friday, Saturday Classification: RSO Level 4 – Security Services Award Key Responsibilities · Build positive rapport with students through approachable, friendly engagement · Provide after-hours wellbeing support and respond to student concerns · Conduct presence-based walkthroughs (non-enforcement, non-surveillance) · Assist with lockouts, general enquiries, and amenity access · Coordinate with on-call security or emergency services when required · Maintain accurate incident logs and reporting documentation · Support community-building and residential engagement initiatives · Liaise with university staff and residential life teams · Complete light administrative and concierge-style tasks · Collaborate with management, emergency services, and broader security teams · Uphold CONSTANT’s values: Integrity, Community, Collaboration, Excellence, and Inclusion Who We’re Looking For Professionals seeking to transition into a more community-oriented, student-focused environment. It will beneficial if you have previously worked in allied health, education, youth work, hospitality, customer service, community services, multicultural support, or student support backgrounds. Key Requirements · Current Victorian Security Licence (or equivalent interstate licence) · Nationally accredited First Aid & CPR certificates · Responsible Service of Alcohol (RSA) · Working With Children Check · Willingness to complete Trauma-Informed Care training and Mental Health First Aid Why Join CONSTANT? · Meaningful work supporting the wellbeing of the next generation · Inclusive, diverse, and supportive team culture · Full training and ongoing professional development · Access to our comprehensive Employee Assistance Program · Stable rostered hours with opportunities for career progression CONSTANT is an Equal Opportunity Employer. We encourage applications from people of all cultures, backgrounds, genders, identities, and abilities. Apply Now If you’re ready to bring your security experience — or your people skills — into a role where you can make a difference every shift, we’d love to hear from you. Master Licences: NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785

Responsibilities

The Residential Support Officer is responsible for providing after-hours wellbeing support and responding to student concerns. They will also conduct presence-based walkthroughs and assist with general enquiries and amenity access.