Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
This position provides supervision, support, coaching, and guidance to Residential Support Workers to ensure they are able to complete all their job duties effectively; also provides a safe and secure environment for residents/ and visitors and practical support to reintegrate them into the community.
Accountabilities:

1. Resident / Program Support:

• Works alongside all Resident Support Workers, volunteers, and practicum students to ensure job duties are completed as needed.
• Conducts resident intakes, goal setting and follow ups.
• Monitors the activities of residents and maintains availability of personal, practical, and moral support; may include providing safe storage and recording of prescribed medication.
• Maintains strong communication both written and verbal for the benefit of the resident and program.
• Ensures resident assessment, admission, and orientation are being completed correctly, with dignity and respect for each person participating in the process.
• Works collaboratively with agencies (e.g. PACT, SOS, DOAP)
• Resolves all issues that arise within the building with residents or staff.
• Performs Resident Support Worker duties and other related tasks when needed/
• Provides training to new Resident Support Workers.
• Provides resident advocacy as needed.
• Audits resident files.
• Provides input into Resident Support Worker and Program Aid annual performance evaluations.
• Reviews policies, procedures, and program guidelines; provide suggestions for changes as needed.
• Reviews information and R=resident forms to ensure correct information and relevance
• Participates in annual program operation planning.
• Reviews training manuals to ensure information is current.
• Supervises the coordination and distribution of weekly food hampers.
• Conducts monthly tool and medication cabinet audits.
• May supervise day to day work of Resident Support Workers and/or Program Aids to ensure quality service delivery.
• May complete resident room inspections and follow up as needed or directed.
• May support other residential positions in job related duties.

1. Administrative:

• Develops shift schedules for the Resident Support Workers.
• Ensures scheduled vacation, medical and/or sick days are covered.
• Records accurate notes of day-to-day encounters.
• Maintains log books and completes daily reports.
• Answers program telephones and records/remits messages.
• Completes appropriate paperwork such as incident reports, vacation request, communication book etc., as required.
• Handles finances relating to room rentals and meal tickets, and receipting of same
• Audits resident files as per procedures and accreditation standards.
• Monitors the disposal of stored properties.
• Monitors occupancy fee payments
• Attends monthly staff meetings and Resident Support Team Leader meetings.
• Attends case conferences with Resident and management.
• May attend external agencies sector meetings.
• May conduct, or assist with, supervision meetings, coaching and provide input into performance evaluations of reporting Support Service Worker, Program Aids and practicum students

Please refer the Job description for details