Kelowna’s Gospel Mission (KGM) is a faith-based, non-profit organization dedicated to restoring hope and dignity to those in need. Guided by compassion and a servant’s heart, we provide essential services like emergency shelters, outreach programs, a dental clinic, a vibrant thrift store, and transitional housing. By ministering to the whole person—spirit, soul, and body—we create a community rooted in faith and love. Discover more about our mission and impact at www.kelownagospelmission.ca
As a Resident Support Worker (RSW) at KGM, you oversee frontline activities, ensuring a safe environment for individuals experiencing homelessness. From assisting residents with basic needs to supporting their transition, you play a vital role in upholding our core values of respect and dignity. Your contributions have a profound impact on the lives of those we serve, embodying the essence of our organization’s mission and values. Bay Ave operates an Overdose Prevention Site with supervised consumption.

Key Responsibilities

• Handles the admission, orientation and evaluation of residents’ understanding of rules; ensures ongoing enforcement of policies;
• Recording information and maintenance of client files, daily log, and completing occurrence reports;
• Gather all equipment necessary and assist with meal services and light duty cleaning;
• Liaises with referral sources and other external agencies as needed;
• Coordinates resident care relating to security issues; may be directly involved in doing bed checks and room/personal searches;
• Providing a non-judgmental supportive environment to promote growth and empowerment;

• Performs other related tasks as required.

  Position Requirements

• Specialized training and certification in mental health, addiction, counselling or trauma is an asset;

• Minimum of 3 months experience as a front-line worker with people with mental health challenges, addictions and trauma;
• Completion of High School Diploma as a minimum;
• Excellent verbal and written communication, organizational skills and the ability to maintain accurate records;
• Ability to work well with volunteers and provide direction;
• Working knowledge of Microsoft Office Suite products;
• Ability to efficiently multi-task in a fast-paced environment with attention to detail;
• This position is dependent on a Criminal Records Check (Vulnerable Sector);
• This position works 32 hours a week, Fridays through Mondays from 2pm to 10:30pm;

• Comprehensive benefits after 6 months.

  This is a great opportunity to make a significant difference in the Kelowna community; we are looking forward to hearing from you!

• Handles the admission, orientation and evaluation of residents’ understanding of rules; ensures ongoing enforcement of policies;
• Recording information and maintenance of client files, daily log, and completing occurrence reports;
• Gather all equipment necessary and assist with meal services and light duty cleaning;
• Liaises with referral sources and other external agencies as needed;
• Coordinates resident care relating to security issues; may be directly involved in doing bed checks and room/personal searches;
• Providing a non-judgmental supportive environment to promote growth and empowerment;
• Performs other related tasks as required