Team Lead: Resident Support Worker
Kelowna’s Gospel Mission (KGM) is a faith-based, non-profit organization dedicated to restoring hope and dignity to those in need. Guided by compassion and a servant’s heart, we provide essential services like emergency shelters, outreach programs, a dental clinic, a vibrant thrift store, and transitional housing. By ministering to the whole person—spirit, soul, and body—we create a community rooted in faith and love. Discover more about our mission and impact at www.kelownagospelmission.ca
The Resident Support Worker Team Lead will provide supervision, support, coaching, and guidance to the RSW team as well as ensure a safe and secure environment for residents, employees, volunteers and visitors.
This position works Tuesday through Saturday from 3 pm to 11:30 pm and has comprehensive benefits after 6 months of employment

Key Responsibilities

• Handles the admission, orientation and evaluation of residents’ understanding of rules;
• Responsible for decision making in the absence of a site manager or supervisor;
• Assists in training, work direction and providing guidance to the RSW team;
• Maintains professional and confidential resident records, documents, daily records, and completes occurrence reports;
• Monitors and ensures the safety and comfort of residents. Facilitates conflict resolution between residents;
• Gather all equipment necessary and assist with meal services;
• Liaises with referral sources and other external agencies as needed;
• Coordinates resident care relating to security issues; may be directly involved in doing bed checks, room/personal searches;
• Providing a non-judgmental supportive environment to promote growth and empowerment;

• Performs other related tasks as required.

  Position Requirements

• Diploma in a related social services field;

• Specialized training and certification in mental health, addiction, counselling or trauma is an asset;
• One (1) year of related experience;
• Strong physical and mental ability to perform work task and operate job related equipment;
• Excellent verbal and written communication, organizational skills and the ability to maintain accurate records;
• Excellent working knowledge of Microsoft Office Suite products;
• Ability to efficiently multi-task in a fast-paced environment with attention to detail;
• KGM’s Bay Ave shelter (alternate location for this position) operates an Overdose Prevention Site with supervised consumption;

• This position is dependent on a Criminal Records Check (Vulnerable Sector);

  This is a great opportunity to make a significant difference in the Kelowna community; we are looking forward to hearing from you!

• Handles the admission, orientation and evaluation of residents’ understanding of rules;
• Responsible for decision making in the absence of a site manager or supervisor;
• Assists in training, work direction and providing guidance to the RSW team;
• Maintains professional and confidential resident records, documents, daily records, and completes occurrence reports;
• Monitors and ensures the safety and comfort of residents. Facilitates conflict resolution between residents;
• Gather all equipment necessary and assist with meal services;
• Liaises with referral sources and other external agencies as needed;
• Coordinates resident care relating to security issues; may be directly involved in doing bed checks, room/personal searches;
• Providing a non-judgmental supportive environment to promote growth and empowerment;
• Performs other related tasks as required