Resident Welfare Officer

at  Mears Group

Annual salary: up to £28,350.00
Resident Welfare Officer
Location: Lancaster, with expectation to travel between Carlisle, Preston & Blackpool
Position Type: Full Time, Permanent, 40hrs per week, Monday - Friday 8:30am - 5:00pm - must be flexible to contribute to out of hours rota (1 in every 5 weeks)
Salary: up to £28,350pa + company car due to extensive travel
Mears Housing Management are seeking Resident Welfare Officer to support the delivery of a new service designed to enable a vulnerable client group, avoid homelessness and move into settled accommodation.
Pastoral, floating support will be required to support the management and sustainment of interim accommodation and to support a pathway to settled accommodation.
About the Role
The patch area will be predominantly be located in the Lancaster area however, you’ll be expected to travel to other North West locations such as; Blackpool, , Carlisle, Preston, & Blackpool if the business requires.

The Resident Welfare Officer role forms part of a front-line delivery team, providing accommodation and support through:

• Responsibility to assess, record and plan welfare and support needs for each client assigned to you.
• You will be required to access the top floor of properties to accommodate service users .
• In line with Mears Equality, Diversity and Inclusion policy, delivery of welfare and support services to our service users ensuring a tailored approach to meet individual needs whilst being culturally aware and sensitive of circumstances.
• Delivery of welfare and support services to ensure full contractual compliance and successful outcomes of all Key Performance Indicators and service delivery targets.
• Delivery of service through sign posting, direct referral, liaising with other agencies/organisations.
• Develop and build relationships with other support and service providers within region.
• Management and mitigation of service user well- being risk and escalation in line with policy and procedure.
• Delivery of service to ensure safeguarding and welfare are fully considered in line with processes.
• Maintaining boundaries and being resilient to ensure a professional and well define service is provided to meet the needs of the service users.
• Working collaboratively with Housing Managers to deliver a seamless service in meeting the individual and property needs of all our service users.
• Delivery of performance and service reporting as requested by line manager, escalating all risks and concerns to ensure full resolution.

Role Criteria

• Demonstrable experience of working in a similar based role – with safe guarding and risk management experience.
• Experience of working with vulnerable and diverse client groups e.g. exposure of dealing with drug misuse, homelessness, mental health, ex-offenders, trafficking etc.
• To communicate effectively with colleagues and clients.
• Ability to work under own initiative and successfully as part of a team.
• You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others.
• Full UK Clean Driving License.
• Accurate data entry and good computer literacy.
• Flexibility to contribute to an out of hours rota depending on business need.
• Able to maintain composure and professionalism in challenging situations.
• It is essential in this role to be physically fit to access all levels of properties required.
• Educated to GCSE Level C or Equivalent in Maths & English.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Vehicle, Fuel Card provided due to extensive travel.

To apply, follow the link below or to discuss your application further please contact Jessica Lewis at
jessica.lewis@mearsgroup.co.uk
for further information.
Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.
To drive a Mears vehicle, you must be aged over 21, have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. To work on this contract you need to have lived and worked in the UK for the last 5 years to pass all our security checks.

The Resident Welfare Officer role forms part of a front-line delivery team, providing accommodation and support through:

• Responsibility to assess, record and plan welfare and support needs for each client assigned to you.
• You will be required to access the top floor of properties to accommodate service users .
• In line with Mears Equality, Diversity and Inclusion policy, delivery of welfare and support services to our service users ensuring a tailored approach to meet individual needs whilst being culturally aware and sensitive of circumstances.
• Delivery of welfare and support services to ensure full contractual compliance and successful outcomes of all Key Performance Indicators and service delivery targets.
• Delivery of service through sign posting, direct referral, liaising with other agencies/organisations.
• Develop and build relationships with other support and service providers within region.
• Management and mitigation of service user well- being risk and escalation in line with policy and procedure.
• Delivery of service to ensure safeguarding and welfare are fully considered in line with processes.
• Maintaining boundaries and being resilient to ensure a professional and well define service is provided to meet the needs of the service users.
• Working collaboratively with Housing Managers to deliver a seamless service in meeting the individual and property needs of all our service users.
• Delivery of performance and service reporting as requested by line manager, escalating all risks and concerns to ensure full resolution

Role Criteria

• Demonstrable experience of working in a similar based role – with safe guarding and risk management experience.
• Experience of working with vulnerable and diverse client groups e.g. exposure of dealing with drug misuse, homelessness, mental health, ex-offenders, trafficking etc.
• To communicate effectively with colleagues and clients.
• Ability to work under own initiative and successfully as part of a team.
• You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others.
• Full UK Clean Driving License.
• Accurate data entry and good computer literacy.
• Flexibility to contribute to an out of hours rota depending on business need.
• Able to maintain composure and professionalism in challenging situations.
• It is essential in this role to be physically fit to access all levels of properties required.
• Educated to GCSE Level C or Equivalent in Maths & English