Residential Area Director/DDP at InCommunity

Chamblee, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

62000.0

Posted On

24 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Oversight, Compliance Monitoring, Provider Relations, Clinical Oversight, Crisis Intervention, Incident Management, Person-Centered Planning, Staff Supervision, Budget Management, Quality Improvement, Medication Administration Oversight, Interdisciplinary Team Collaboration

Industry

Individual and Family Services

Description

Job DetailsJob Location: 3301 BUCKEYE ROAD SUITE 700 - ATLANTA, GA 30341Position Type: Full TimeSalary Range: $62,000.00 - $62,000.00Job Shift: Mid-DayInCommunity is committed to supporting individuals with intellectual and developmental disabilities to live safe, healthy and joyful lives in their communities. We offer a culture of integrity, service, and respect for the dignity of every individual. All employees, including the Residential Area Director, are expected to model and promote the organization’s mission and values in every aspect of their work. Essential Job Duties and Responsibilities: Program Oversight & Compliance Coordinate and oversee day-to-day operations of assigned group homes. Ensure that all services are implemented in accordance with each Individual Service Plan (ISP). Conduct regular group home visits to assess quality of care, safety, and satisfaction of individuals. Monitor compliance with DBHDD, Medicaid, and agency policies and procedures. Complete audits, documentation reviews, and follow-up actions as needed. Participate in licensing and quality assurance reviews; develop and monitor corrective action plans (CAPs). Ability to develop positive relationships with Host home providers, individuals, and families. Provider Relations & Support Recruit, train, and support group home providers to ensure competency in service delivery. Facilitate initial and ongoing training, including medication administration, documentation, and emergency preparedness. Serve as the primary point of contact for group home providers regarding program expectations, documentation, and incident management. Provide ongoing coaching, performance feedback, and crisis intervention support. Ensure group homes maintain an environment conducive to the health, safety, and personal growth of individuals. Clinical Oversight (DDP Duties) Review and approve service documentation to ensure it aligns with the ISP and DBHDD standards. Participate in Individualized Service Planning (ISP) and interdisciplinary team (IDT) meetings. Provide clinical guidance on behavioral, medical, and therapeutic interventions. Monitor progress toward outcomes and make recommendations for service adjustments. Maintain documentation in compliance with DBHDD DDP responsibilities. Health & Safety Ensure all individuals receive required medical, dental, and therapeutic care. Review and monitor Medication Administration Records (MARs) for accuracy and compliance. Investigate incidents, injuries, and hospitalizations, ensuring timely reporting and follow-up. Collaborate with nursing staff to coordinate medical appointments and treatment follow-up. Promote preventive health and wellness practices within each group home. Administrative Responsibilities Maintain complete, accurate, and timely documentation within required systems (e.g., Therap, Paycom). Track and report outcomes, incidents, and compliance metrics. Support budget and service authorization management for assigned individuals. Participate in on-call rotation to respond to emergencies and provide after-hours support. Strong communication, organization, and problem-solving skills. Quality & Outcomes Assist in developing and implementing quality improvement initiatives. Monitor performance indicators such as incident trends, provider compliance, and satisfaction. Promote person-centered practices that increase independence, inclusion, and self-determination. Education, Certifications & Experience Requirements Bachelor's degree in Social Work, Psychology, Nursing, Special Education, or related human services field, (Masters preferrd). 2–3 years of experience in IDD services, with at least one year in a supervisory or coordination role. Ability to meet Georgia DBHDD requirements as a Developmental Disabilities Professional (DDP) within 30 days of hire. Understanding of DBHDD regulations, Medicaid Waiver services, and person-centered practices. Valid Georgia driver’s license and reliable transportation. Participation in on-call rotation as scheduled. Excellent written documentation via Microsoft Office suite Supervisory Responsibilities The Residential Area Director provides direct supervision to Community Area Managers (CAMs) and monitors Direct Support Professionals (DSPs) to ensure compliance with program standards, service delivery, and agency policies. The Residential Area Director is responsible for oversight, guidance, and performance management within assigned group homes. Work Environment & Physical Demands The work environment for a Residential Area Director is dynamic and multifaceted, often blurring the lines between a professional office and a home-like setting. It is characterized by its 24/7 nature and deep immersion in the community. Physical Setting: On-Site & Immersive: This is typically not a 9-to-5 office job. The Residential Area Director often has an office but works throughout the entire residential facility. Varied Locations: Work occurs in a mix of settings: a private office for focused work, common areas for community building, and meeting rooms for staff and student/resident consultations. "Always On" Atmosphere: The environment can be highly unpredictable. It may be quiet and calm one moment and shift to a high-stress crisis situation the next, requiring immediate response. Condition Variability: Exposure to typical office conditions but also to the general environment of a residential community, which may include noise, frequent interruptions, and varied levels of cleanliness. Social & Cultural Atmosphere: High-Interaction & Collaborative: Constant interaction with a diverse population including residents, students, their families, staff, maintenance personnel, and senior administrators. Crisis-Oriented & Fast-Paced: Must be prepared to handle emergencies (medical, mental health, behavioral, facility-related) at any hour, often serving as the first point of contact. Supportive & Mission-Driven: The culture is typically built around the mission of the institution (e.g., student development, patient care, resident safety). It requires immense empathy, patience, and cultural competency. Blurred Personal/Professional Boundaries: Living where you work requires a high degree of professional boundary-setting. The Residential Area Director is a visible figurehead at all hours, which can be both rewarding and demanding. Sensory Demands: Noise Level: Can vary widely from quiet to very loud, especially during events or in response to community incidents. Interruptions: Constant interruptions are the norm, requiring the ability to pivot quickly between tasks. Physical Demands: The physical demands reflect the hybrid nature of the role, combining sedentary administrative tasks with active, sometimes strenuous, community engagement. Strength Level: This role is typically classified as Light to Medium work. Physical Activities: Sitting vs. Mobility: A significant portion of the day is spent sitting at a desk for administrative tasks (reporting, emails, meetings). However, an equal or greater portion is spent walking, standing, and traversing stairs multiple times daily to inspect facilities, engage with the community, and respond to incidents. A large, multi-story facility can demand considerable walking., Lifting/Carrying: May occasionally be required to lift and carry supplies for programs or events (e.g., boxes of paper, cases of soda, furniture rearrangements), typically weighing up to 25-30 pounds. Stooping/Kneeling/Crouching: May be necessary during facility inspections, room checks, or when assisting with set-up/take-down for events. Reaching/Handling/Fingering: Frequent use of hands and fingers for computer work (typing, filing) and handling documents. Talking/Hearing: Constant and vital. Must be able to communicate clearly and effectively in person, over the phone, and in group presentations. Must have the auditory capacity to hear alarms, calls for help, and nuanced conversations in noisy environments. Seeing: Must have visual acuity to read reports, computer screens, and inspect facilities for safety and maintenance issues. Environmental Conditions: Hazards: Potential exposure to general household/community hazards. In specific settings (e.g., group homes), there may be a risk of exposure to volatile or aggressive behavior. Atmospheric Conditions: Possible exposure to odors common in residential settings (food, cleaning products, etc.). Irregular Hours: This is a key environmental demand. The role requires evening and weekend work for programming, on-call duty, and emergency response. Sleep may be interrupted to address crises. Travel Required Ability to travel frequently within assigned service area. QualificationsEducation, Certifications & Experience Requirements Bachelor’s degree in Social Work, Psychology, Nursing, Special Education, or related human services field (Master’s preferred). 2–3 years of experience in IDD services, with at least one year in a supervisory or coordination role. Ability to meet Georgia DBHDD requirements as a Developmental Disabilities Professional (DDP) within 30 days of hire. Understanding of DBHDD regulations, Medicaid Waiver services, and person-centered practices. Valid Georgia driver’s license and reliable transportation. Participation in on-call rotation as scheduled. Excellent written documentation via Microsoft Office suite Supervisory Responsibilities The Residential Area Director provides direct supervision to Community Area Managers (CAMs) and monitors Direct Support Professionals (DSPs) to ensure compliance with program standards, service delivery, and agency policies. The Residential Area Director is responsible for oversight, guidance, and performance management within assigned group homes. Work Environment & Physical Demands The work environment for a Residential Area Director is dynamic and multifaceted, often blurring the lines between a professional office and a home-like setting. It is characterized by its 24/7 nature and deep immersion in the community. Physical Setting: On-Site & Immersive: This is typically not a 9-to-5 office job. The Residential Area Director often has an office but works throughout the entire residential facility. Varied Locations: Work occurs in a mix of settings: a private office for focused work, common areas for community building, and meeting rooms for staff and student/resident consultations. "Always On" Atmosphere: The environment can be highly unpredictable. It may be quiet and calm one moment and shift to a high-stress crisis situation the next, requiring immediate response. Condition Variability: Exposure to typical office conditions but also to the general environment of a residential community, which may include noise, frequent interruptions, and varied levels of cleanliness. Social & Cultural Atmosphere: High-Interaction & Collaborative: Constant interaction with a diverse population including residents, students, their families, staff, maintenance personnel, and senior administrators. Crisis-Oriented & Fast-Paced: Must be prepared to handle emergencies (medical, mental health, behavioral, facility-related) at any hour, often serving as the first point of contact. Supportive & Mission-Driven: The culture is typically built around the mission of the institution (e.g., student development, patient care, resident safety). It requires immense empathy, patience, and cultural competency. Blurred Personal/Professional Boundaries: Living where you work requires a high degree of professional boundary-setting. The Residential Area Director is a visible figurehead at all hours, which can be both rewarding and demanding. Sensory Demands: Noise Level: Can vary widely from quiet to very loud, especially during events or in response to community incidents. Interruptions: Constant interruptions are the norm, requiring the ability to pivot quickly between tasks. Physical Demands: The physical demands reflect the hybrid nature of the role, combining sedentary administrative tasks with active, sometimes strenuous, community engagement. Strength Level: This role is typically classified as Light to Medium work. Physical Activities: Sitting vs. Mobility: A significant portion of the day is spent sitting at a desk for administrative tasks (reporting, emails, meetings). However, an equal or greater portion is spent walking, standing, and traversing stairs multiple times daily to inspect facilities, engage with the community, and respond to incidents. A large, multi-story facility can demand considerable walking., Lifting/Carrying: May occasionally be required to lift and carry supplies for programs or events (e.g., boxes of paper, cases of soda, furniture rearrangements), typically weighing up to 25-30 pounds. Stooping/Kneeling/Crouching: May be necessary during facility inspections, room checks, or when assisting with set-up/take-down for events. Reaching/Handling/Fingering: Frequent use of hands and fingers for computer work (typing, filing) and handling documents. Talking/Hearing: Constant and vital. Must be able to communicate clearly and effectively in person, over the phone, and in group presentations. Must have the auditory capacity to hear alarms, calls for help, and nuanced conversations in noisy environments. Seeing: Must have visual acuity to read reports, computer screens, and inspect facilities for safety and maintenance issues. Environmental Conditions: Hazards: Potential exposure to general household/community hazards. In specific settings (e.g., group homes), there may be a risk of exposure to volatile or aggressive behavior. Atmospheric Conditions: Possible exposure to odors common in residential settings (food, cleaning products, etc.). Irregular Hours: This is a key environmental demand. The role requires evening and weekend work for programming, on-call duty, and emergency response. Sleep may be interrupted to address crises. Travel Required Ability to travel frequently within assigned service area. Core Competencies, Values or Attributes These core competencies describe the skills and behaviors we expect of everyone at InCommunity. They help us create a strong, respectful, and inclusive workplace where people feel valued and supported. Person Centered Support- The ability to understand and commit to established guidelines that assists in listing individual’s needs, preferences and goals in the order of importance and involving them in all decision-making processes. Health, Wellness & Safety - The ability to understand and ensure appropriate support for the health, wellness and safety of individuals, including emergency preparedness and incident reporting. The ability to ensure independence, decision-making and self-advocacy. Advocacy and Community Inclusion - The ability to advocate for individuals with IDD, promoting their rights and facilitating their inclusion and participation in community life. The ability to support individuals based on their own needs, goals and choices. Cultural Awareness and Responsiveness - The ability to ensure services and support are culturally appropriate and respectful of the unique characteristics and backgrounds of the individuals receiving services and staff providing support. Knowledge of Intellectual and Developmental Disability Services & Regulations - The ability to understand federal and state regulations governing IDD programs and services. This includes best practices and behavior management techniques. Problem-Solving & Decision Making - The ability to identify challenges, analyze information, and make sound decisions involving individual care, service delivery and staff supervision. Promoting Professionalism and Ethical Practice - The ability to exhibit self-awareness, self-regulation, empathy and respect for diversity. Communication and People Skills - The ability to build relationships and possess effective communication skills with staff, individuals, families and other stakeholders. This includes active listening and adapting communication styles to diverse needs. POSITION SPECIFIC COMPETENCIES 100% compliance with DBHDD and agency standards. Timely and accurate completion of documentation and ISP reviews. Positive satisfaction ratings from individuals and providers. Reduction in incidents, CAPs, and hospitalizations. Demonstrated progress toward individual outcomes and goals. Affirmative Action/EEO statement InCommunity is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and stakeholders.

Responsibilities

Oversee day-to-day operations of group homes to ensure compliance with DBHDD and Medicaid standards while supporting individuals with intellectual and developmental disabilities. Manage provider relations, clinical documentation, and health and safety protocols to promote person-centered outcomes.