CONTEXT OF OPPORTUNITY / MAIN ACCOUNTABILITIES

• Support the Fire Safety Programme by collaborating with project managers and stakeholders to provide reports and forecasts.
• Assist with compliance and operational aspects of the Building Safety Act 2022, Fire Safety Act 2021, and Fire Safety (England) Regulations 2022.
• Engage with leaseholders, manage Section 20 consultations, and liaise with solicitors as needed.
• Organise and attend resident meetings, including agenda setting and minute taking.
• Coordinate with facilities and project teams to confirm work programmes and budgets, and contribute to service charge planning.
• Review customer applications and prepare recommendations, including those requiring Building Safety Regulator approval.
• Lead customer communications under the Building Safety Act to ensure obligations are met.
• Maintain accurate customer data and ensure timely rent and service charge demands.
• Meet credit control targets and collaborate with consultants and facilities managers for quotes and specifications.
• Conduct property inspections and ensure compliance with evolving legislation and regulations.
• Champion The Crown Estate’s purpose, vision, and values through service excellence.

MOST IMPORTANT SKILLS-BASED REQUIREMENTS

• 3–5 years’ experience in residential property management, ideally with high-value properties.
• Working knowledge of relevant legislation including the Landlord & Tenant Act, Health & Safety Regulations, and Section 20 procedures.
• Understanding of the Building Safety Act and Leasehold and Freehold Reform Act.
• Ability to interpret lease structures and apply service charge management principles.
• Experience in budgeting and financial reporting.
• Proficiency with property management software and digital tools.
• Strong communication and relationship-building skills.
• Ability to manage time effectively and maintain attention to detail.
• Professional, resilient, and diplomatic approach to working independently and collaboratively.
• Commitment to delivering excellent customer service and navigating high-pressure situations.
• Confidence in representing the organisation externally and engaging with diverse stakeholders.

The Crown Estate is seeking a proactive and customer-focused Residential Block Manager to support the Fire Safety Programme across our central London residential portfolio. Based at 7 Air Street, this fixed-term role offers a unique opportunity to work closely with residents, contractors, and internal teams to ensure the smooth delivery of safety-related projects. Alongside this, the successful candidate will manage a small portfolio of residential assets, contributing to the delivery of high-quality property management services.