Residential Case Manager, Mills Home at Baptist Children's Home

Thomasville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case management, Trauma-informed care, Crisis intervention, Family counseling, Documentation, Teamwork, Psycho-educational group facilitation, Conflict resolution, Microsoft Office, Reporting, Child supervision, Resource coordination, Communication, Decision making, Performance quality improvement

Industry

Individual and Family Services

Description

Job Title: Case Manager I Location: Thomasville. NC Program: Residential Reports To: Case Manager Supervisor Revised Date: July 19, 2023 FLSA Status: Non-Exempt SUMMARY The Case Manager is to perform duties and responsibilities related to the function of the Human Services Ministry enabling the assigned cottage to function at the highest level of competency in carrying out the Agency’s policies, procedures and programs. These activities relate to teamwork, group work, work with family according to the developed plan, family and custodian contacts, community resources, and case record management. A nonprofit organization, BCH is nationally-accredited and uses CARE, a trauma-informed model to help boys and girls find healing. The Core principles of this model are: Trauma Informed, Relationship Based, Family Focused, Ecologically Oriented, Developmentally Focused and Competence Centered. The Case Manager must demonstrate the Institutions purpose, philosophy, policies and procedures. The Case Manager works as a team member and oversees the day to day activities and needs of the children in care. These activities relate to supervising and maintaining individual and group relationships at the assigned areas. QUALIFICATIONS: · Minimum of 21 years of age. · Bachelors Degree in Human Services or related field, from an accredited University or Accredited Seminary. · Two years of experience is preferred. · Valid drivers’ license and be able to operate an agency vehicle to transport children. · Must have the capability to manage, plan, organize, implement, monitor and maintain agency programs as well as adhere to accreditation standards and N.C. licensing requirements · Meets the general qualifications for employment as outlined in the institution's personnel policies · Respects the cultural diversity of children, and strives to create a positive relationship ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervision: · Prepares for and participates in regular supervisory conferences · Participates in 90-day and annual staff performance evaluations · Keeps supervisor informed on current status of total work responsibilities Policies and Procedures: · Functions within the guidelines of the Manual of Operations and the Program of Intentionalized Services · Represents the agency’s philosophy, purpose, and programs to groups, individuals, and referral agencies in a professional and objective manner Professionalism/Teamwork: · Demonstrates knowledge of and ability to work as a member of the cottage team · Has knowledge of and supports the roles of other team members · Respects the right of the team to be involved with the child and his/her family · Shares with their team members information necessary for cottage and Treatment Team decision making · Supports the team in providing daily care to meet the needs of children and maintaining a therapeutic cottage environment · Participates as a team member in team meetings and other staff meetings · Participates in ongoing monitoring of effectiveness of the team’s functioning · Researches and conducts staff training on appropriate subjects as assigned · Provides leadership in creating and maintaining therapeutic milieu · Trained in CARE and Therapeutic Crisis Interventions or Safe Crisis Management · Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within BCH. · Participates in the agency’s Performance Quality Improvement (PQI) program as needed. Clients: · Facilitates FAC, admission, intake, transfer, and discharge conferences · Provides leadership role in child and family conferences and coordinates and implements the Plan of Service and Plan of Service Reviews with each family · Provides support, encouragement, recognition of feelings and problem-solving which compliments family work and family therapy · Arranges family contacts, emergency contacts, financial accounting, scheduling of appointments, behavior infractions, obtaining consents, in-home plans, and in reporting medical, school, and other daily events · Establishes and maintains relationships with resources for client systems and assists family/custodian in securing appropriate internal and external community resources to meet the family’s needs · Conducts psycho-educational groups to include but not be limited to peer pressure, social skills, anger management, independent living, group building initiatives, communication, decision making, chemical dependency, self esteem · Supports medical, dental and other appointments for youth in care · Keeps the focus on the custodian to be responsible for parenting the child’s placement · Supports the custodian in being responsible in the parental role during child’s placement · Sets the tone for family work · The Case Manager’s workload is not to exceed 15 cases and is assessed and adjusted according to special circumstances. Record Keeping: · Keeps all client files and documentation of case activities current this includes, but is not limited to, Admission Documents, MIGS, Plan of Service, Plan of Service Review, Summary Dictations, Individual Crisis Support Plans, Outcome Measurements, Consents, Progress Notes, Admission, Transfer, Discharge Memo’s, Alerting Slips, Court Reports, Aftercare Plans Knowledge and Training: · Continually increases knowledge and skills by taking steps necessary to stay in touch with current trends in the field of residential child care and programs for children and families · Has a body of knowledge and skills necessary to carry out the responsibilities of the position · Demonstrates a knowledge level of current trends in the area of services to families and children · Develops a pool of external resources for supporting services on an as needed basis · Demonstrates and implements a working knowledge of skills in working with family systems, individuals and groups · Participates in Family Systems Trainings EQUIPMENT: Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Ability to work within Microsoft Outlook, Excel and Word software programs. LANGUAGE SKILLS: Ability to read, write and complete necessary documentation. Ability to effectively present information and respond to questions from clients, customers, resources and the general public. CONTACT WITH OTHERS: Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency’s image could be affected. MENTAL / VISUAL / AUDITIORY DEMAND: Ability to interpret a variety of instructions in written, oral, diagram, or schedule form and ability to draw conclusions. CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPPA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable the individual with disabilities to perform the essential. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usual office working conditions. A job description, by its nature, cannot include every aspect of the job. Because of this, the employee will be expected to perform any other task not included in this job description requested by management.

Responsibilities

The Case Manager oversees the daily needs of children in a residential setting, facilitating treatment plans and coordinating family and community resources. They are responsible for maintaining accurate case records and providing leadership within the cottage team to ensure a therapeutic environment.