Residential Clinical Director at Behavioral Health Specialists Inc

Norfolk, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Behavioral Health Services, Strategic Planning, Leadership, Conflict Resolution, Talent Management, Client Care, Training, Mentoring, Financial Analysis, Regulatory Compliance, Team Building, Communication, Crisis Management, Program Development, Marketing Strategies, Clinical Guidance

Industry

Hospitals and Health Care

Description

Description Job Title: Residential Clinical Director Reports To: Executive Director & Agency Clinical Director FLSA Status: Exempt Job Description The Residential Clinical Director (RCD) implements, manages, and evaluates behavioral health services, evaluates clinical service delivery, and the 42 hours of programming for the Short-Term Residential (STR) and Detox programs to ensure consistencies across both locations. The RCD will provide direction in the recruiting and retention of residential clinicians/therapists. RCD will provide leadership, management, training, counseling, and feedback to all residential employees. The RCD will collaborate with the Short-Term Residential Administrator Director of each program regarding: The direction and leadership with responsibilities including, but not limited to, client care/safety, interviewing, hiring, and training, talent management, conflict resolution, work activities/flow, planning, efficiency activities and profitability of the STR. Requirements Roles and Responsibilities Strategic Planning and Leadership • Will evaluate existing behavioral health services for growth opportunities and/or changes of those services from our strategic planning. The Director will recommend additional services and provide analysis that will be incorporated in the strategic plan while meeting the long-term profitability goals and objectives of the agency. Assist in the budgeting processes and provides inputs regarding revenue sources and/or integrate strategies that affect profitability. The Director will perform cost/benefit analysis on utilization of resources including the appropriate amount of personnel to achieve profitability and/or opportunities for program/services development. • Review the applicable services and evaluate each service based upon the goals, objectives, metrics, and profitability. This includes reviewing financial statements, metrics, industry standards, benchmarking, and/or other evaluation tools to complement the strategic plan of the agency. The Director will work with the leadership team to maximize client care/profitability. • The Director will develop relationships outside of the agency to assist in the marketing of behavioral health services and to the target market, as applicable. This includes working with educational institutions, law enforcement, and/or local and regional leaders. Assists in writing proposals for future services. • In conjunction with the Human Resource Director, the Director will coach/counsel employees, as needed. Based upon their observations, the HRD/Director provides the appropriate resources and/or training in order to meet the goals and objectives of the employee and BHS. As appropriate, the Director will manage conflict resolutions with the assistance of the HR Director. • The Director will provide a positive culture within the department and throughout the agency by being an effective member of the management team. This includes participation in management meetings and providing feedback and/or solutions for the department/agency. Service Provision and Coordination • The RCD will provide direction to optimize the resources of the STR to ensure all essential services are being administered by the agencies’ policies and procedures and by the Department of Health and Human Services’ and Medical Service definition of Short Term Residential (Co-Occurring Diagnosis Capable)- Level 3.5. The STRAD will ensure the service expectations are being implemented as per the expectations of the agency. • The RCD will ensure by through designee and direction by the STRAD that the care/case plan /assessment, evaluations, treatment/recovery plan, goals, interventions, and/or medical necessity activities are being performed satisfactorily and the expectations of the policies and procedures are being executed throughout the STR. This includes integrated treatment approaches for clients with a dual diagnosis. Behavioral Health Management • The RCD will evaluate and lead residential clinicians to ensure they are competent in their position and provide guidance and training, as appropriate. Mentoring and providing further education by utilizing talent gap analysis and other internal/external evaluations. • The RCD will manage conflict resolutions between clients/staff for the purpose of providing an acceptable outcome. This includes the de-escalation of the situation and provides effective decision making with the mindset of client and staff’s safety. • The RCD will review the productivity of the residential clinicians to ensure resources as appropriate; he/she will provide staffing recommendations based upon the productivity analysis. Ensures behavioral health services are collaborating across all service programs at BHS to establish continuum of care and increase teamwork. • The RCD will supervise/conduct case reviews with clinicians and make recommendations regarding admission, authorizations, treatment plans/goals, status changes, discharge planning, and sentinel events. Provides clinical guidance involving clinical service provisions and consults with Agency Clinical Director, as needed. • Ensures policies, procedures and processes are consistent with requirements from outside regulatory agencies, all licensing and certification standards, e.g., Joint Commission, Medicaid, the Department of Health and Human Services, Licensing, HIPAA, and other federal regulations. This includes ensuring clinical documents are completed to the above regulations and/or the policies and procedures of BHS. • The RCD will provide management to the residential therapists to ensure processes are effectively and efficiently maintained and reviewed for continuous improvement. The RCD will work with the Clinical/Operations Director and/or appropriate personnel for review of processes and procedures. This includes reviewing and updating the 42 hours of programming including, but not limited to lecture content. • The RCD in conjunction with the Residential Administrative Directors/Clinical Director/Executive Director will determine bed availability/openings based off staffing requirements; this includes collaborating with the Residential Nurses to define when clients are discharging and admitting. They will work together as a team to meet the goals and objectives of the clients and BHS. Education and/or Experience Master's degree (M. A. or M.S.) in counseling, social work, psychology, or a closely related field preferred with a minimum of three years’ experience in the treatment of children/families, addiction and co-occurring diagnoses; or four to ten years related experience and/or training; or equivalent combination of education and experience. Certificates, Licenses, Registrations Master's degree (M. A. or M.S.) in counseling, social work, psychology, or a closely related field preferred. Individuals with a LADC and several years of related experience will be considered. Knowledge, Skills, and Abilities (Competencies): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Knowledge, Skills, and Abilities (Competencies) requirements are listed below: • Strong critical thinking skills, understand the importance of unintended consequences, and evaluate decisions based upon the best long-term outcome of the situation. Demonstrate adaptability, demonstrate discrete and ethical behavior, and have teambuilding skills including relationship building. • Understand and have knowledge in strategic leadership and human capital development including the ability to influence others by having difficult conversations with positivity and instill a positive culture within the department and agency. Proactive in handling conflict resolutions with the overall objective of behavior modifications. Implement talent management strategies to increase recruiting and retention. • Ability to review and identify effective processes and practices and identify potential obstacles for departmental and/or employee growth. This includes understanding how variables control and affect the process/practices within your department. • Strong oral communication skills with the ability to influence others through developing relationships, providing facts/logic, and understand situational awareness to provide a win-win scenario during the communication and conflict process is required. Understands the importance of recruiting and retaining referral sources and other agencies/organizations by being visible and proactive in the region. • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Strong written communication with ability to articulate in writing their thoughts, opinions, and facts with the objective of influencing others and/or implementing an effective communication strategy. This includes writing reports, business correspondences, and procedure manuals. • Understand and have knowledge of financial statements, such as income statements, balance sheets and/or metrics that determine the effectiveness of the department and agency. This understanding includes indirect/direct costing methods. • Proactive in the marketing strategies of the agency and develop relationships throughout our target market. Understand the importance of push/pull marketing strategies, core competencies, primary/selective demand, promotional strategies, and SWOT analysis of the agency. • Knowledge on the policies and procedures of the agency This includes reviewing the policies and procedures and making recommendations on best practices to meet the goals and objectives of the agency’s standards. • Understand HR policies, procedures, and benefits for the importance of recruiting and retention of candidates and employees. • Appropriate knowledge of the HHS and Medicaid regulations. This includes, but is not limited to, the HHS/Medicaid Service Definitions and knowledge of facility regulations. Understands all applicable policies and procedures of BHS. • Knowledge of Residential processes at BHS. This includes the pillars of each department, such as but not limited to, intakes/assessments, authorizations, treatment plans/goals, lectures, groups, collateral information, confidentiality, and discharge instructions/summaries. • Knowledge of the signs & symptoms of mental disorders and/or substance use disorders as defined in the DSM-5. High level of knowledge and understanding of patients with depression, anxiety, addiction, bipolar, schizophrenia, and/or other disorders. Other Requirements • Must be at least 21 years of age. • Successful completion of background checks/references including a valid driver’s license. The driving record must be in accordance with the agency’s guidelines. • If in lived substance abuse recovery, two years of continuous sobriety/ “clean time” is required and maintained throughout employment. • Willing to obtain a flu shot annually (except for those allergic to the vaccine or who have a religious exception) or must wear a mask when agency deems appropriate due to times of high illness. • Must comply with agency policies and procedures, including those regarding conduct, confidentiality, and record keeping. • Provides 24-hour coverage as assigned.

Responsibilities

The Residential Clinical Director implements and evaluates behavioral health services while managing the clinical delivery for Short-Term Residential and Detox programs. They provide leadership and direction in recruiting and retaining staff, ensuring compliance with policies and regulations.