POSITION SUMMARY: DISPATCHER

Advanced Personnel Resources is seeking a highly organized and experienced Dispatcher to coordinate and manage the daily operations of household goods moving crews. The ideal candidate will have a strong background in the moving industry, excellent communication skills, and a thorough understanding of DOT regulations. This role is critical to ensure timely, efficient, and compliant service delivery to our customers.

QUALIFICATIONS: DISPATCHER

• 2+ years of experience in dispatching within the household goods moving industry
• Strong knowledge of DOT regulations and transportation compliance
• Proven ability to manage and lead drivers and moving crews
• Excellent organizational and time-management skills
• Strong problem-solving and decision-making abilities
• Proficiency with dispatch software and GPS tracking systems
• Strong verbal and written communication skills
• Ability to work under pressure in a fast-paced environment
• High school diploma or equivalent (Associate’s or Bachelor’s degree a plus)

• Schedule and dispatch drivers and moving crews for residential and commercial moves
• Monitor job progress and adjust schedules as needed to meet customer expectations
• Serve as the primary point of contact for drivers, helpers, and customers during active jobs
• Develop and implement standard operating procedures for dispatch and field operations
• Ensure compliance with all Department of Transportation (DOT) and FMCSA regulations
• Maintain accurate records of driver logs, vehicle inspections, and job documentation
• Coordinate with sales and customer service teams to ensure smooth job execution
• Handle last-minute changes, cancellations, and emergency situations with professionalism
• Track and report on key performance indicators (KPIs) related to dispatch
• efficiency and crew productivity