Position: Residential Doorperson
Mandarin Oriental Residences, Fifth Avenue
Reports To: Director of Residences
Department: Mandarin Oriental Residences, Fifth Avenue
Location: 685 Fifth Avenue, located on 54th Street at the center of New York City’s premier Fifth Avenue retail shopping corridor. The site is a short walking distance from Central Park and world-famous landmarks such as Rockefeller Center, the Museum of Modern Art, and St. Patrick’s cathedral. Featuring 65 spacious apartments, residents will enjoy a luxurious way of life with exquisite interiors, a rooftop pool, fitness and wellness center, and private dining.

SCOPE OF POSITION / SUMMARY

The Residential Doorperson is responsible for the overall Resident and guest satisfaction including initiating contact with the Residents entering the hotel and creating a delightful arrival and departure experience.

DUTIES AND SUPPORTING RESPONSIBILITIES

• Initiate contact with Residents entering and departing the Residences, while opening and closing the Residential entrance door
• Assist Residents with luggage and load luggage onto carts for Residential team delivery including providing baggage checks for Residents
• Receive and deliver residents packages, special deliveries, and mail.
• Assist Residents with car doors
• Responsible for flow of street traffic outside the property
• Escort Residents to their destination
• Maintain the cleanliness of the entrance
• Handle delivering and storing of Residents items/baggage
• Maintain complete knowledge and comply with all Residential policies and procedures.
• Greet, welcome, and anticipate every Resident and guests and their needs.
• Ensure every Resident receives a fond farewell.
• Accommodate all Residents requests expediently and courteously. Follow up with designated Residential personnel to ensure completion of request.
• Ensure that the Front Door is always attended.
• Assist the Residential Concierge team with desk coverage and responsibilities, package and luggage deliveries when required.
• Ability to maintain confidentiality of all Residential guest information and pertinent hotel data.
• Create special conversations with guests which identify personal preferences in order to record in each resident’s profile history.
• Be proactive and anticipate the complete requirements to make the experience a success.
• Inquire as to the success or enjoyment of the recommendations made.
• Be knowledgeable of all in-house and arriving residents.
• Be aware of all known happenings company wide.
• Arrange package delivery and pickup for residents.
• Maintain the presentation standards of a 5-Star Lobby, including light vacuuming and dusting
• ability to work AM and Pm shift

NOTE: THE ABOVE IS NOT AN ALL-INCLUSIVE LIST OF JOB DUTIES AND RESPONSIBILITIES. MANDARIN ORIENTAL, NEW YORK RESIDENCES FIFTH AVENUE RESERVES THE RIGHT TO ADD, DELETE, CHANGE OR MODIFY THE JOB DUTIES AND RESPONSIBILITIES DESCRIBED IN THIS JOB DESCRIPTION AT ITS DISCRETION WITH NOTICE.

Requirements – Experience, Skills, Education and Qualifications: