Residential Housing Program Manager at Saint Francis House Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

36.09

Posted On

22 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Program management, Crisis intervention, Staff supervision, Housing first, Trauma-informed care, Harm reduction, Budgeting, Compliance monitoring, Case management, Communication skills, Organizational skills, Motivational interviewing, Recordkeeping, Stakeholder management

Industry

Individual and Family Services

Description

Description Salary Range: $32.81 - $36.09 FLSA Status: Exempt Schedule: Full-time, Eight hours a day, 5 days/week, primarily Monday through Friday within the hours of 7:00am-5:00pm. The Program Manager provides leadership and oversight of a Permanent Supportive Housing (PSH) program serving individuals and families transitioning from homelessness. Rooted in the mission of St. Francis House, this role ensures a safe, dignified, and community-oriented living environment while promoting long-term housing stability. The Program Manager supervises Awake Overnight Counselors and the Residence Life Coordinator, oversees enrollment into internal/external services, and serves as the primary liaison with property management and security to support lease-up efforts and building safety. Supervisory Responsibilities Provide day-to-day oversight of program operations to ensure alignment with Saint Francis House mission, values, and service model Ensure compliance with billing requirements, funder expectations, and internal policies Monitor program performance, maintain accurate reporting, and support continuous quality improvement Promote a Housing First, trauma-informed, and harm reduction approach across all services Provides constructive and timely performance communication. Handles progressive warning and recommends termination of employees in accordance with agency policies/procedures. Essential Duties/Responsibilities In conjunction with the Director of Residential Services, designs, develops, and implements management practices and protocols of the Residential Services of LaGrange including but not limited to program guidelines, funding requirements and outcomes. Serves as first point of contact for property management in all housing services matters needing supervision or intervention, providing consistent supervision and constructive feedback to direct reports. Intervenes in escalated and/or severe crises needing a supervisor, balancing the need for safety for all involved. Seeking appropriate assistance from emergency services as needed. Works in collaboration with the property manager to develop resolutions and address any issues related to lease violations, evictions, unusual and/or severe property damage, and complaints regarding housing services. Ensure all resident files, including electronic and paper, are accurate, up to date, and adhere to any government or agency documentation requirements. Establishes and monitors recordkeeping protocols, implementing program quality assurance practices regularly. Acts as the primary point of contact during monitoring visits by funders. Ensures all contract requirements are met. Provides input on the creation of the residential services budget. Monitors property management costs to ensure spending is within budget. Submits monthly expenditure tracking to Director of Residential Services Works with Clinical Supervisor and Director of Residential Services to ensure timely reports are complete and available for the finance department, funders and other stakeholders including but not limited to Quarterly Performance Reports, Annual Performance Reports, Ad-hoc Reports, Board Report and Management Reports. Ensures program compliance in accordance with all applicable laws, regulations, and contractual requirements. Serves as liaison between the referral agencies, property management, security, service agencies and other stakeholders for Residential Services and develops a positive relationship with community partners. Acts as the agency’s subject matter expert on supportive housing and contributes insights and resources to SFH staff as needed. Represents agency at community events and meetings and serves as the Residential Services primary contact. Works collaboratively within the larger management and leadership teams at St. Francis House to provide integrated services that aligns with agency priorities and values. Applies a Recovery Oriented, Person-Centered, and Trauma-Informed approach to the programming and supervision adopting key best practices such as Motivational Interviewing and Harm Reduction. Is available for on-call guidance, supervision, and emergency response on arotating schedule with other housing team leaders. Adheres to agency code of conduct. Performs other duties as assigned. Requirements Excellent verbal and written communication skills. Strong organizational, planning and time management skills. Ability to work in a team environment with shared responsibilities and decision-making. Knowledge of community resources such as housing options, behavioral health, and benefits and services for low-come, hard-to-reach, and vulnerable populations. Ability to work in a variety of settings with culturally diverse persons and communities with the ability to be culturally sensitive and appropriate. Strong ability to effectively resolve and cope with immediate conflict and/or crisis situations. Proficient use of computers, basic Microsoft Office software and any other database software(s) used to track work outputs and run reports. Excellent leadership skills with a hands-on, lead-by-example work style. Education and Experience: High School Diploma or equivalent required. Bachelor’s degree in human services related field a plus. 5 years’ experience working in a non-profit, direct care setting serving vulnerable populations. Experience working with homeless individuals and/or stabilization case management in a direct care or supervisory/management role. Supervisory experience demonstrated skills in staff coaching, team building, and training. Lived experience with homelessness and/or recovery a plus. Work Environment & Activity: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift and carry 10-20 pounds independently. Frequently moving throughout multi-level building. Constantly operate computer and other office machinery, such as a copy machine, computer printer, projector. Eight hours a day, 5 days/week, primarily Monday through Friday within the hours of 7:00am-5:00pm. On rare occasions, extended evening and weekend hours may be necessary, and would be determined and scheduled in advance. On-call rotation with other housing leadership team members This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.

Responsibilities

The Program Manager provides leadership and oversight for a Permanent Supportive Housing program, ensuring a safe and stable living environment for residents. They supervise staff, manage program operations, ensure compliance with funding requirements, and collaborate with property management to address housing needs.