RENTAL APPLICATION ADMINISTRATION:

• Process submitted applications within 24-48 hours of receipt (Conduct landlord references, employment confirmation, credit reports and verify ID).
• Revert applications and correspond with prospects to obtain proper application documents. Rigorous follow up to obtain necessary documents within 24-48 hours. All correspondence to be copied to Site Level Team Members or Leasing Specialists.
• Submit completed applications for Property Manager review.

Support Responsibilities:Resident Account Setup:

• Assist in obtaining digital lease signatures for approved applicants.
• Set up approved leases and resident information in Yardi and prepare lease packages.
• Put tenants on notice as received and approved by the client/PM.
• Arrange new tenant hydro accounts.

PURPOSE:

Provide customer service to prospects, residents and clients; organizes and maintains up to date and precise leasing administration; works as part of a team. This role is focused on lease administration as a priority and will support the property administration team in other administrative functions.

Main Responsibilities:Customer Service Relations:

• Maintain the highest level of customer service.
• Communicate effectively with prospects, residents and relevant others.
• Actively listen and act upon prospects, residents and relevant others inquiries, concerns and complaints. Direct complaints over to the Property Manager as required.

Support Responsibilities:Resident Account Setup:

• Assist in obtaining digital lease signatures for approved applicants.
• Set up approved leases and resident information in Yardi and prepare lease packages.
• Put tenants on notice as received and approved by the client/PM.
• Arrange new tenant hydro accounts