Residential Lending Servicer II at DuPage Credit Union

Naperville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

22.5

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mortgage Servicing, Escrow Administration, Tax Processing, PMI Management, Payoffs, ARM Documentation, Regulatory Compliance, Investor Compliance, Fannie Mae Reporting, Member Inquiries Resolution, Financial Transaction Processing, ACH Postings, Lockbox Postings, Vendor Account Reconciliation, Attention To Detail, Problem Solving

Industry

Banking

Description

Residential Lending Servicer II DuPage Credit Union has an immediate, full-time opening for a Residential Lending Servicer II. For over 65 years, DuPage Credit Union has been a trusted financial resource for members and the local community. We support members through life’s big and small moments by listening to their needs and working collaboratively to deliver the right financial solutions. Our Residential Lending team is member-focused, detail-oriented, and committed to operational excellence. The team works together to ensure mortgage accounts are serviced accurately, efficiently, and in compliance with all applicable regulations. Position Overview The Residential Lending Servicer II is responsible for managing mortgage accounts after funding and closing. This position supports members by resolving inquiries, processing transactions, managing escrow and tax documentation, reconciling vendor accounts, and ensuring timely and accurate servicing activities. This role requires strong attention to detail, proactive problem-solving, and a commitment to delivering high-quality member experience while ensuring compliance with internal procedures and regulatory requirements. Key Responsibilities: * Manage post-closing mortgage accounts, including escrow administration, tax processing, PMI management, payoffs, ARM documentation, and required servicing updates. * Research and resolve member inquiries and discrepancies, including escrow questions, payment issues, payoff requests, and account concerns, ensuring timely and accurate follow-up. * Reconcile and process financial transactions, including mortgage payments, ACH and lockbox postings, vendor invoices, tax payments, and escrow analyses. * Ensure regulatory and investor compliance, including Fannie Mae reporting, required member notifications, insurance monitoring, and adherence to federal and state servicing guidelines. * Collaborate across departments and support team operations, including participating in the servicing phone queue, assisting with workflow prioritization, and supporting the training of new team members. Qualifications: * High School diploma or equivalent required * Minimum of 2 years of administrative or financial services experience * 1–2 years of mortgage servicing experience preferred * Strong attention to detail and ability to manage multiple priorities in a deadline-driven environment * Effective communication skills and commitment to providing a high level of member service Work Environment * Fast-paced work environment with frequent interruptions and time-sensitive deadlines * Significant phone and computer usage * Ability to remain stationary for extended periods and perform routine, repetitive tasks * Requires flexibility to accommodate changing priorities and workflow demands Benefits * Generous Time Off * Calm Health Subscription * Medical * Dental and Vision * Tuition Reimbursement * Pet Insurance * Hybrid Schedule (as applicable to department guidelines) Work Schedule 40-hour work week Monday–Saturday, business hours Additional hours may be required based on business needs Our Values At DuPage Credit Union, we are driven by our vision and values, which shape our culture and guide everything we do. These values reflect what we stand for and how we operate: Integrity. Innovation. Collaboration. Excellence. Empowerment. By making these values central to all that we do, we can realize our vision of being a financial institution Where Financial Futures Thrive™. Equal Employment Opportunity Statement DuPage Credit Union is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and team members without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. DuPage Credit Union also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state laws.

Responsibilities

The Residential Lending Servicer II manages post-closing mortgage accounts, handling escrow administration, tax processing, PMI management, payoffs, and required servicing updates. This role also involves researching and resolving member inquiries and processing various financial transactions related to mortgage accounts.