ou will:

• Be directly supported by the Care Team Manager (RN), Educator & Quality Supervisor (RN) and the BaptistCare Innovation & Quality Team
• Oversee the Home’s care, services and environment to ensure residents receive exceptional, individualised support.
• Jointly develop and manage the annual budget, addressing variances promptly and proactively.
• Maximise occupancy, ensure accurate AN‑ACC scoring and subsidy claiming, and support business planning.
• Lead effective workforce planning, recruitment, retention and performance management.
• Maintain a quality improvement approach to enhance care and services, achieve legislative compliance and governance requirements across the home. You’ll adhere to BaptistCare policy procedure and safe work practice.
• Implement monitoring systems to ensure infection prevention and control, clinical practice standards and external service provider compliance.
• Strengthen customer service outcomes through effective complaints management and stakeholder engagement.
• Model a resident‑focused environment aligned with BaptistCare’s Quality of Life approach.

About the Team