Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
The Residential Program Manager is responsible for all aspects of The Salvation Army Windsor Centre of Hope Housing Residential Programs and. He/She is responsible to give oversight to all the Housing Residential Programs ensuring that program services are carried out in an effective and efficient manner in keeping with The Salvation Army guidelines and policies. He/SheThe Residential Program Manager also ensures that resources of the department are being used to their greatest potential in the implementation of The Salvation Army’s mission.
Accountabilities:

General

• In consultation with the Program Director, assist with the development and implementation of policies and procedures.
• Report any safety hazards, maintenance problems, equipment, or supply needs to the Program Director.
• Work with the Program Director to ensure that the programs meet contractual and legal, requirements.
• Coordinate storage and retrieval of personal items with support staff.

• Ensure that all procedures, rules, and guidelines for the safety and security of clients and staff are enforced impartially.

  Program

• Develop, administer, and direct The Salvation Army Windsor Centre of Hope residential housing programs which provide services to men and women, ages 16 years and up.

• Assist in developing appropriate services for the clients of the Windsor Centre of Hope.
• Ensure that information available to staff/clients regarding community resources is up-to-date and accurate.
• Ensure that staff is following appropriate policies with respect to clients requiring medical attention and/or medication.
• Ensure appropriate liaison with outreach/community workers who come into the Windsor Centre of Hope.
• Ensure that program supplies are available.

Administration

• Develop and implement shift change procedures, logbook documentation and any other tools required for effective communication of overall client services.
• Prepare statistical and operational reports as required by The Salvation Army Windsor Centre of Hope.
• Regularly review and revise, if necessary, the effectiveness of the client intervention/case management system.

• Ensure that shift documentation and client/case management files are properly maintained.

  Human Resources

• Identify job vacancies and follow The Salvation Army hiring procedures, directly involve the process of hiring, orientation, and employee development; provide ongoing, consistent coaching, performance feedback, and manage the evaluation of Residential Programs’ staffworkers and residential.

• Responsible for preparing, posting, and maintaining departmental staff schedules and ensuring staff coverage and replacement for staff absences.
• Approving staff time off request in Workday, and input and approve all employees’ work hours in Workday.

• Understand and comply with Union Collective Agreement.

  Health and Safety

• Ensure safety of staff, volunteers, and clients, i.e., clear fire exits, no obstacles inside/outside office, clean spillage; ensure that the property is always secured.

• Responsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA).
• Ensure that the measures and procedures prescribed (OH&SA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace.
• Monitor compliance with health and safety legislation, pProvide advice, make recommendations and improvements, and assist with the development of company policies/guidelines/handbooks as it relates to health and safety.
• In consultation with the Program Director, provide oversight to WSIB claims and other health and safety matters as required, including supervision of the Early and Safe Return to Work Program.
• Ensure that proper procedures are followed in the event of a workplace injury or illness.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other position related duties as required.

Please refer the Job description for details