Our Runcorn office is looking for a Residential Property Assistant to join the team.
Department: Residential Property
Branch: Runcorn
Hours: Full time (although part time may be considered)
Role: Residential Property Assistant
Purpose of Role: To provide support, assistance and a high quality administration service to the Residential Property Associate and the Firm
Responsible to: Residential Property Partner and Residential Property Associate

KNOWLEDGE / SKILLS:

• Appropriate manual dexterity and keyboard skills.
• Effective and courteous communicator, both face to face and over the telephone.
• Work calmly and accurately under pressure.
• Prioritise tasks.
• Effective management of time.
• Good standard of computer literacy and willingness and ability to learn new technology.

• Answering phone calls and directing phone calls to appropriate person or taking messages. Assisting the caller where able to do so (such as updating the client or estate agent as to progress).
• Making appointments for clients and producing file notes with telephone and other communications.
• Filing correspondence.
• Providing conveyancing quotes to clients.
• Working independently within a comprehensive case management system.
• Requesting searches.
• Drafting replies to enquiries.
• Drafting contract packs.
• Preparing conveyancing documents eg, SDLT and LTT Returns and Land Registry applications etc.
• Obtaining Land Registry documents from the HMLR Portal.
• Updating mortgage portal systems such as LMS and Lender Exchange.
• Generating exchange and completion letters.
• Preparing bills and completion statements.
• Preparing e-chits to show monies coming in/going out on a case.
• Setting files up for completion to include carrying out Land Registry pre-completion searches.
• Opening new files when required.
• Generating client care packs to clients.
• Sending ID requests.
• Checking returned documents and requesting any missing documents from clients.
• Audio and copy typing/transcription of digital dictation when required.
• Closing down files and checking ledgers.
• Attendance on clients in person and on the telephone.
• Maintain high professional standards, confidence and integrity.
• Comply fully with the CQS Protocol, Office Manual and Staff Handbook.
• Such other tasks as the firm may from time to time require.
  Qualifications: None essential
  Experience: Legal experience within a residential conveyancing department. Case management experience would be advantageous although training will be given.