Join our fantastic team at Upperbanks as a Front of House concierge. You will act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working a 4 day on 4 day off shift pattern between the hours of 7am - 7pm. This is a fixed term contract for 12 months.

• To be available to residents at all times, or ensure proper ‘signposting’ when away from the desk.
• To deliver exceptional service as the face of the development.
• To keep on top of the cleaning throughout the night, maintaining the highest possible standard.
• To pro-actively deal with any maintenance and problems identified. To fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
• Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
• To provide utility meter reading for all properties as and when required.
• To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
• To manage car parking to ensure everything runs smoothly.
• Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
• To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
• Building Patrols, CCTV Monitoring & Safety Checks.
• Handling general enquiries such as queries, complaints and maintenance requests.