Residential Services Manager at NOVA Behavioral Health

, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Staffing & Retention, Facility Excellence, Crisis Management, Logistics Mindset, Tech-Savvy, Administrative Skills

Industry

Mental Health Care

Description

Description Are you a high-level operational leader who thrives on building strong teams and ensuring excellence in care? The Opportunity: NOVA is seeking a Residential Services Manager to lead our 8-home ICF-IID program. This is a critical leadership role designed for an "Operational General" who can manage the logistics of multiple sites while maintaining a focus on the health, safety, and happiness of our residents. The Mission: You will be the primary leader for our residential operations, directly supervising a team of Residential Services Supervisors (House Managers). You are responsible for ensuring that all 8 homes—all conveniently located within a 15-minute radius—are fully staffed, survey-ready, and operating at the highest clinical standards. You will work as a close partner to the Program Director and other clinical and support staff to provide a seamless, 24/7 environment of support. Key Responsibilities: Operational Leadership: Directly supervise, coach, and mentor Residential Support Supervisors (RSS) to ensure high-performance at the house level. Staffing & Retention: Oversee the master schedule for the group homes, training, onboarding, and overtime efficiency. Facility Excellence: Conduct regular site inspections to ensure our group homes are safe, clean, and meet all NC DHSR and Life Safety standards. Digital Oversight: Utilize PointClickCare (PCC) dashboards to monitor real-time documentation compliance and resident health trends. Survey Readiness: Lead the agency through state surveys and internal audits, ensuring that all residential records and physical plants are in constant compliance. Crisis Management: Provide high-level support for behavioral or medical emergencies and participate in the Administrator-on-Call (AOC) rotation. Requirements Education & Experience: Degree: Bachelor’s degree in Human Services, Healthcare Administration, Business, or a related field (Required). Experience: Minimum of 3 years of management experience in a residential or healthcare setting . Leadership: Proven track record of managing multiple sites and large teams. Technical & Professional Skills: Logistics Mindset: Ability to manage complex staffing schedules and facility maintenance priorities across an 8-home circuit. Tech-Savvy: Proficiency with Electronic Health Records (EHR) is required; specific experience with PointClickCare (PCC) is a major advantage. Administrative Skills: Strong experience in incident investigation, personnel management, and staff supervision. Physical & Other Requirements: Valid North Carolina Driver’s License and clean driving record. Must be able to participate in the rotating Administrator-on-Call (AOC) schedule. Ability to move between residential sites frequently within the Goldsboro area. A commitment to trauma-informed care and person-centered service delivery.

Responsibilities

The Residential Services Manager will supervise a team of Residential Services Supervisors and ensure that all homes are fully staffed and operating at high clinical standards. This role involves conducting site inspections, managing staffing schedules, and leading the agency through state surveys.