Community Living Alternative Services (CLAS) is committed to promoting the development and wellbeing of individuals who have developmental disabilities, to strengthen positive relationships between individuals and their community, and to promote inclusive living. We achieve this by providing a variety of services through our dedicated frontline leadership and staff.
We are looking for a highly motivated and committed leader to join our Residential Support team as a Full Time, Permanent Program Supervisor in Calgary, Alberta. If you feel you can make a real difference to the individuals we support, by adding value to people’s lives and working with them to achieve their goals then this role is for you.
As a Program Supervisor, you will incorporate front-line supervisory functions and direct support/service responsibilities. A key responsibility is training and support for direct service staff. A major hiring factor will be your ability to demonstrate a work history of end-to-end leadership of 30+ workers who directly reported to you.

To succeed as a Program Supervisor, you should be able to:

• Supervise staff in various situations to ensure effective and efficient implementation of policies and procedures
• Act as the team resource for information on relevant policies, procedures, legislation, and regulations
• Act as the principal liaison between staff and senior program management
• Build strong relationships with Guardians, Client Service Coordinators, Trustees, and other general service practitioners, as required
• Contribute to the development and management of team time sheets and scheduling
• Have previous experience in residential support structures for persons with disabilities
• Step in to assist with supports during crisis, emergency, or extreme staffing shortage situations
• Assist with interviewing and onboarding new employees (in partnership with our Human Resources department)
• Assist with Agency and program orientations for new frontline staff
• Participate in the development of Individual Service Plans, Positive Behavior Approaches and Risk Plans
• Attend all psychiatric and medical appointments
• Provide support and feedback with support workers’ required documentation, monthly summaries, critical incident reports, and medical reports
• Provide absence management support for frontline staff regarding LOA’s, WCB injuries, etc.
• Provide support and consultation as required to the afterhours On-Call Team Leader for your teams
• Coordinate monthly team meetings to ensure program compliance
• Understand mental health and complex issues

EXPERIENCE:

• 2 or more years experience in a supervisory role in the Community Disability Support field, directly leading staffing groups of 20 workers or more.
• 2-5 years of front-line experience supporting individuals with developmental disabilities in a total care environment, providing assistance and support for daily living and community inclusion.
• Experience working with adults with developmental disabilities, including challenging behaviours ( such as aggressive and/or potentially self-harming tendencies) , mental health, dual diagnosis and/or complex needs is a must.

KNOWLEDGE, SKILLS, ABILITIES:

• A positive attitude and belief that with specialized supports individuals can develop skills towards participating in their communities
• Demonstrated supervisory, leadership and team building skills
• Demonstrated ability to work effectively in a team-oriented work environment
• Excellent communication skills
• Excellent computer skills including familiar use of the full MS Office Suite (Word, Excel, etc.), proficient use of a variety of internal and external website formats, and the ability to navigate video conferencing technology
• Must be able to identify issues, set priorities, and implement an appropriate plan of action
• Well-developed reporting skills within sector standard subjects and timelines (daily, weekly, monthly)

Please refer the Job description for details