Residential Wellbeing Student Support Officer at Federation University Australia HK Programs

Ballarat, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

79177.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Student Support, Wellbeing Initiatives, Community Development, Interpersonal Skills, Communication Skills, Collaboration, Judgement, Discretion, Crisis Management, Behavior Monitoring, Program Development, Complex Issue Resolution, Policy Adherence, Role Modeling, Mental Health Awareness, Support Services

Industry

Higher Education

Description

Promote student wellbeing at our Mt Helen Campus. • Student Services and Registrar – Mt Helen Campus • Full-time continuing appointment • HEW 5 - $79,177 p.a. plus up to 17% superannuation Position closing date: 08/02/2026 Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally. With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education. About the role You will provide support to residential students by creating a positive learning environment that enhance student mental health and wellbeing. Acting as a positive role model, you will collaborate with students to create an activated and harmonious student community and will be responsible for promoting connectedness, wellbeing, and success. You will: meet regularly with residential students both informally and through formal programs; develop and implement wellbeing initiatives and support programs; assist residential students to access appropriate support; and monitor residential student behaviour and respond to incidents in accordance with local guidelines and University regulations and policy. About you You will have a demonstrated student centred approach with professional experience in supporting international students to resolve complex issues and navigate University services. In addition, you will have experience working within established policies and procedures under general direction, with the ability to apply your knowledge in a structured support role. You will possess demonstrated: experience working collaboratively with young adults to provide personal support and community development programs; initiative, discretion, and judgement in dealing with diverse and complex support to young adults in a residential setting; ability to identify concerns to wellbeing in young adults and make effective referrals to appropriate support services; and interpersonal and communication skills to build rapport with students and work collaboratively in a multidisciplinary team. All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements. How to apply Please apply by Sunday, 8 February 2026 Applicants are required to submit a suitability statement not to exceed two-pages and a resume. Please note: Interviews may be conducted during the advertising period. Applicants are encouraged to apply early, as the University may progress shortlisting and interviews prior to the closing date. View position description Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant. If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries. Let our staff tell you more. Established in 1870 Federation University has been reaching communities and building generations of independent thinkers united in the knowledge that they are greater together. Federation University is committed to attracting, developing and retaining the best talent ranging from our academic and research staff to those working in student experience and professional roles. We are all part of a collaborative culture inspiring the highest levels of excellence, innovation, integrity and respect.

Responsibilities

You will provide support to residential students by creating a positive learning environment that enhances student mental health and wellbeing. Responsibilities include developing wellbeing initiatives, assisting students in accessing support, and monitoring student behavior.