Job ID: 32591
Location: Singapore, SG
Area of interest: Technology
Job type: Regular Employee
Work style: Office Working
Opening date: 20 Jun 2025

WHAT IS THE OPPORTUNITY?

We are seeking a talented, passionate and experienced senior individual to join the Bank’s Technology & Operations (T&O) organisation as the Resilience & Resolution Programme Director, T&O, a confidential programme focussed on uplifting the Banks operational continuity and crisis management capabilities. The T&O organisation is the engine room of the Bank and provides Technology & Operations services across the Bank globally. It consists of over 45,000 people across 59 markets with an annual operating and investment budget of $4bn.

This role is responsible to deliver enhancements identified to uplift the bank’s capabilities to respond to a Group-wide crisis management event, including but not limited to geo-political events. The programme has significant regulatory oversight and works very closely with the 2nd line of defence and it is critical to deliver this programme ahead of the next Group Resolvability Assessment cycle.

• This role has diverse responsibilities including providing strong foundations and strategic direction for the programme, senior stakeholder management, programme execution, meeting regulatory standards and working with the Global Head, Resilience for senior committee updates including to the relevant regulators.
• The ideal candidate will be a senior Programme Director with at least 20 years of experience in managing technology, operations and large scale programmes in organisations with a similar level of geographical footprint and complexity.
• Expertise in understanding PRA SS4/21 is a pre requisite, together with deep operational experience of crisis management, incident management and business continuity planning will be required.
• Failure to address regulatory requirements could result in forced operating model changes to the Bank, so the ability to understand complex regulatory requirements is a pre-requisit skill for the role, together a broad appreciation of geo-political environments and events

PEOPLE & TALENT

• Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of client outcomes.
• Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
• Employ, engage, and retain high quality people, with succession planning for critical roles.
• Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
• Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.
• Provide feedback on transformation leaders to their people leaders, as part of performance reviews.

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

ROLE SPECIFIC TECHNICAL COMPETENCIES

• Regulatory Environment – Financial Services
• Crisis Management
• Contingency & Disaster Recovery
• Operational Risk
• Problem Management Process
• Stakeholder Management
• Project & Programme Managemen

This role is responsible to deliver enhancements identified to uplift the bank’s capabilities to respond to a Group-wide crisis management event, including but not limited to geo-political events. The programme has significant regulatory oversight and works very closely with the 2nd line of defence and it is critical to deliver this programme ahead of the next Group Resolvability Assessment cycle.

• This role has diverse responsibilities including providing strong foundations and strategic direction for the programme, senior stakeholder management, programme execution, meeting regulatory standards and working with the Global Head, Resilience for senior committee updates including to the relevant regulators.
• The ideal candidate will be a senior Programme Director with at least 20 years of experience in managing technology, operations and large scale programmes in organisations with a similar level of geographical footprint and complexity.
• Expertise in understanding PRA SS4/21 is a pre requisite, together with deep operational experience of crisis management, incident management and business continuity planning will be required.
• Failure to address regulatory requirements could result in forced operating model changes to the Bank, so the ability to understand complex regulatory requirements is a pre-requisit skill for the role, together a broad appreciation of geo-political environments and event